Orangetheory Fitness

What an awful experience. The two stars is really only because the gym looked nice and clean. I came here from Los Angeles to escape the fires and be with my mom. Was really looking forward to a workout since my life is complete chaos right now. They wanted to charge me $10 fee because it’s a different gym. I offered to pay Apple Pay, but they wanted a card on file so sent me away when I didn’t have that. Nothing told me this when I booked the class, their location was way off I was wondering around for 10 minutes looking for the place since they were not answering phones. Currently sitting outside crying because I just wanted some sense of normalcy. It really sucks when people cannot be kind..they offered zero solutions. Terrible customer service.

Been a longtime member at this location and the high quality has been consistent. Coaches are passionate and caring. Personal favorite coaches throughout the years at this location have been Jackie, Rocky, Keenan, Bryan, Conor, Darrien and Nicolette. Past manager Vanessa and senior staff Gina B. and Natasha are superior in customer service and welcoming. The facility is clean and members are very respectful. Parking is plentiful and it's one of the few studios that have lockers with built-in locks. Cannot recommend this location enough! Way to represent the Orange Theory brand.

I’ve been a member for 5 years and honestly this is the best workout class you can get in 60 mins. I love that’s an all over body workout so you are never stuck doing one type of exercise. Plus the staff and coaches are nice and are always motivated. Highly recommend taking a class or become a member 🤗

OT Monticello is a great place to get an "all in one" challenging but rewarding workout. Coaches are helpful, energetic, encouraging and have great playlists, which makes the classes more enjoyable. Front desk are always friendly and willing to help as well. My only complaint would be parking, so just prepare. Other than that, it's great place for community and establishing a healthy lifestyle!

Love this studio and staff! Classes at this studio don’t fill up as fast as nearby locations ensuring I can always get a spot even when signing up last minute. Coaches are super positive and push you to do your best. Very effective and challenging 60 minute workout. I’ve never had issues parking, as there is a big lot and garage just a short walk away. Not sure why there are so many negative reviews… showing up on time is important for class and good to develop discipline. Front desk staff and coaches really make you feel like you’re part of a community!