Lagree213 - Historic Core

The instructor Elise was really great I would have gave the whole experience a 10 the reason I gave it a 7 was the front desk staff. There was a light skinned woman with curly hair she was really rude and snappy and it just seemed like she had a bad attitude. I feel like as a customer who's going in for a workout especially early in the day it would be nice to be greeted by someone who is more warm and positive. My friends and I went in as a group and her responses to us was very snappy and rude especially the way she treated my friend when she couldn't find her reservation and told the lady it might have been because she had booked it 20 minutes before coming in and the lady was like " you should have said that when you first walked in" with an attitude I feel like that's not good representation for front desk. I work as a front desk representative so I know how it goes overall it was a great class it was just the worker who really negatively impacted the experience which is unfortunate because my friends and I will not return to that location.

I really didn't want to leave a negative review because I genuinely enjoyed the sessions but I could not get the assistance I need for 3 months now regarding subscription cancellation. I tried reaching someone through email, text, phone call, but nothing worked and the instructor at the studio repeated that I needed to consult with general customer service about any payment issues. I warned them multiple times but now I am left with no choice but to upload this online; I will consider deleting the review only after I receive the refund for over $300 subscription fees I wasted because no one got back to me.

Kayla is the best! I’m so sad to be moving and leaving her class and this studio (and to a place without Lagree!). I’ve been coming here for years and have gotten in the best, strongest shape of my life, then prepared for pregnancy, and am now getting back to myself postpartum with Kayla and the team. I truly think sticking with these workouts throughout pregnancy helped physically with the birth of my son and also gave me the confidence to trust my body doing hard things. I love the low impact, intense workouts that actually give results. Kayla makes them focused and fun and is always friendly and willing to help with adjustments and alternatives. I couldn’t recommend it more! Thanks for everything!

The studio's lack of flexibility and unprofessional response to my 4-minute late arrival, due to unforeseen car issues during a 45-minute drive, reflects a poor cultural environment. Despite explaining the emergency, they refused to make an exception, and the staff's low emotional intelligence in their text messages further disappointed me. While I appreciate Lagree workouts, such business behavior won't earn my support. UPDATE: After carefully reviewing additional feedback and your responses, it appears there's an issue with the tone and manner in which you address customers dissatisfied with your service. As someone who claims empathy, a more considerate approach is expected. Unforeseen circumstances occur, and it's crucial to adapt gracefully. Feel free to disregard my feedback if this is your business strategy.

Extremely rude receptionist who did not let me into a class for “not being on time” despite arriving 2 min before class due to heavy roadwork/ construction outside. I was planning to show up 10 min before and despite an explanation, the receptionist shut and locked the door, proceeding to put her airpods in like this was that much of an inconvenience. The class wasn’t even half full… Was then charged by ClassPass a no-show fee. I’ve shared this with so many friend interested in trying Lagree who have decided not to, so I hope this review can serve as a warning. Not just situationally re my circumstance, but the way an hourly employee can feel that much of a burden / annoying to communicate with another human in a cordial and rational manner. How disappointing.