Planet Fitness

I began working out at this location around October 2023. Atmosphere was good, staff was fairly attentive. But here's where the trouble begins. In March 2024 there was a promo listed on the Planet Fitness app stating I could upgrade my basic membership to the Black Card+ with no commitment. This is a rarity so I jumped at the chance. Yesterday, December 9, I visited the club to cancel my membership due to being unable to visit as often as I would like. I was informed by the staff member that I was under a commitment and would have to pay the $60 contract buyout. I was confused and she said that after upgrading I was now under a commitment plan. I paid the $60 and left. After leaving, I reviewed the contract I was sent after upgrading in March and it said I was under a 12 month commitment. Had I known this going into this whole thing I would have just held on to my membership. I returned to the club a few minutes later to request to reactivate my membership and have the $60 buyout refunded. The next staff member told me I would need to contact Planet Fitness corporate. I sent two requests through the PF website to have someone contact me and both requests yielded auto-generated emails saying to contact the club directly. I called the club and they connected me to what I assume was the PF corporate help line. I was told that since my membership was now closed I would have to start over from scratch to renew my membership and I was out $60. Now, maybe the issue is with the PF app advertising a promo this club didn't honor but this is a horrible bait-and-switch tactic I fell for. I should have read the contract before finalizing the agreement. All this to say, be wary of Planet Fitness in general if these are the type of business tactics they engage in.

Unbelievably clean! At 4 am I started working out and I NEVER saw Stefan stop cleaning the entire time I was there! I will 100% come back again when in town for future visits!

At the Gym and its now 7:41am. Guess nobody showed up to open and overslept or called out last minute. I get it things happen but, guess my workout is not going to happen today and have to head to work. This is the 3rd time this has happened since signing up. Unfortunately management won’t know for a while when they see members aren’t being logged in or however its tracked. On the plus the equipment and atmosphere is pretty good and the workers are nice.

5 stars for the team members. Everyone is kind and super friendly. 💖 The low rating is for the functionality of equipment. Over the last 9 months or so I have noticed more and more equipment not being in working order. I went in December and a handful of treadmills were not working and a massage chair was missing completely. ;(

This was my first time there. The staff was great and answered all my sign up questions. They were great at explaining all the benefits and accommodations Planet Fitness offers. Sign up was a breeze and I was able to workout that same day. Thank you!