HOTWORX - Lewisville, TX - Castle Hills

Love this staff and it's always clean! I go during staffed and unstaffed hours, whatever works best with my schedule, which is one of the great things I love, it's 24/7! Being a stay-at-home mom and being with my toddler all day, so grateful I get to have this time to myself, whenever I can. The staff is always happy to help when I need it and it's in a great location. Highly recommend HOTWORX for anyone looking to start or continue their fitness journey!

I was charged 6 times in one day and charged after I canceled via phone call for 7 months. I completed my 1 year membership and said I would like to end after that and they told me I was fine. The opposite of what I was told has occurred. Terrible customer service. Do not give them any credit card information they are not to be trusted at all. They have no desire to correct their mistakes. I would not recommend this gym to anyone. They have terrible communication within the company as well. I was told to “go ahead and leave a review” by the manager.

I love the workouts here. They staff is very nice and the saunas are always very clean. The saunas use infrared heat, so you really work up a good sweat during your workouts. There’s a small area in the back of the studio where there’s additional weights. i thought that was very nice touch.

Love this place; been coming here since day1. Good work outs whether you have 15 mins or hours! Red light therapy saunas are the best! VI are the best!

DO NOT sign up for a membership at this location. Will try to keep in your contract even though the policy states on four page in cancellation “ if an immediate cancellation is needed before the initial program installment term is fulfilled, a $99 immediate cancel fee will be due at the time of cancellation and must be done in person at the studio listed in this agreement “ I tried to cancel due to medical reasons and pay the $99 owner and staff were very hostile and refused. Staff requested that I provide a doctors notes. As if my personal medical history is they business.They wouldn’t even let me return my towels and mat that was never opened and still sealed in package. This is place is money hungry and shows no compassion for their members. Responding to owners last message please refer back to page 4 of contract. Does not state doctors note is required.