Gold's Gym Austin South Central

Probably the worst run gym I’ve ever been to. I am not exaggerating when I say these pics were all taken on the same day. I ended up walking around seeing how many out of order signs I could find like it was an Easter egg hunt. You can probably still go in there and the out of order signs will all still be there, no matter what date you are reading this. The WiFi is unusable. The sauna is broken half the time, the refuse to fix anything. Been here for a year and a half and I think it’s finally time to switch. I have asked them many times to fix stuff and this is where we are at now. I went to LA fitness down the road and it’s 10x better so now I will try to bring as many people from golds to LA with me before I cancel my membership out of spite. They either don’t have a manager or they are wildly overpaid because they are never there. Sauna is always broken and is never even very hot anymore, they never fix equipment when it breaks, hours could be better. One thing I will say though is that personal trainer Daniel is dope. They should give him a raise, because he is the only good thing about this place. Don’t go to this gym (unless you want a personal training session with Daniel).

I chose Gold's Gym because of the many locations, which is convenient for me as my job requires traveling all over town. While this isn’t my usual gym, I visited this location yesterday due to a nearby appointment. Unfortunately, I was disappointed by the condition of this gym. It’s clear the facility and equipment are in serious need of upgrades. Many machines, especially those for leg workouts, seemed outdated and poorly maintained—some hadn’t been serviced or oiled in a while, which affected my workout. Based on this experience, I wouldn't recommend this gym.

** I have not been paid or compensated for any reviews I post. All reviews are written with what I see and experience. ** Dear Austin community, This review is for Gold’s Gym Ben White location. My initial impressions when I walked up to the building were reminiscent of an old department store. The outside of the building looks like it hasn’t been washed in years. The signage is dull and unimpressive. Walking in, you are greeted by some of the friendliest employees that always have a smile on their face. They truly seem to love chatting with customers about their day. The inside of the gym, at first glance, is decent. It’s quite large for a gym and there seems to be plenty of equipment to use for whatever your goals. Walking around, you see 10+ machines (cardio, weight, etc..) that are broken and not usable. Many of these have been this way for 3+ months now. Many customers have tried contacting local management about this with no replies which makes this reviewer wonder if management even cares. It doesn’t seem so. Going around the gym to inspect each machine is full of disappointment. Rust, cracks, disrepair of many things in this gym. One should be glad gyms aren’t inspected by the health department or this location would shut down immediately. Cleaning supplies like paper towels and disinfectant are a gamble as to whether or not you will have them for the day. The locker rooms are not much better than the rest of the gym. The sauna is constantly broken, it looks as if it hasn’t been cleaned in over a year, and wooden boards are broken. You can feel the bacteria in the air. Which makes you wonder how often the showers and toilets are cleaned (rather seldom from the looks of things). The music being played over the loud speaker is extremely loud and obnoxious. If you can hear it over your own headphones, it’s time to turn it down or off. Customers like to listen to their own music and not be interrupted by whatever they decide to blare that day. Overall this business gets a D- when compared to the other Gold’s gyms in the area. But I hope things do get better here and wish management the best of luck in turning it around. Update 8/8/2024 - The men's sauna still has not been cleaned and machines are all still broken. Update 8/16/2024 - They have a bad habit of not opening up in the mornings and today was no exception. Machines are still broken. Place is still not cleaned or stocked. Attempts to reach out to management has been unsuccessful. Update 10/20/2024 - Since bringing these issues to management’s attention, nothing has been done. The sauna hasn’t been cleaned, most of the same machines are still not working and the music is still deafening. It’s a wonder this place hasn’t been shut down yet. They should count themselves lucky they don’t have to follow Texas health code.

I’m extremely disappointed with the treatment I’ve received at Gold’s Gym. As a paying member, I expected to feel valued, but instead, I feel overlooked and underappreciated. The staff seemed indifferent to my concerns, and it’s clear that customer satisfaction isn’t a priority here. For a brand with such a strong reputation, I anticipated better service and a more welcoming atmosphere. Unfortunately, this experience has left me questioning whether I’ll continue my membership. I hope Gold’s Gym takes steps to prioritize their members and create a more welcoming place

Friendly staff, solid equipment. Honestly would be a 5-star gym if they would just turn down the music like others have mentioned in the reviews… They blast music from the speakers so if you want to enjoy your own music or podcast like 95% of people at gold’s, it’s not ideal…