PA Fitness York Galleria

I like PA Fitness in general; it reminds me a lot of the gym I go to when I go visit my parents (out of state); which has a turf area, spin classes, a lot of equipment to choose from, movie theater cardio room, and a smoothie bar. When I go home to visit them, I always go to that gym and stop by the smoothie bar immediately after. When I was being sold on the elite membership, I was told that I would have access to the location at the York Galleria mall, which is the only one with a smoothie bar. I go on their website, and it says they have a smoothie bar. Great, so I sign up. Now after a month or so with my membership, I finally stop by to this location expecting it to have a smoothie bar. And nope, it does not. I went to the front desk and asked the guy there about it and he says that they haven’t had a smoothie bar in over a year! It’s been gone more than a year and they still have it posted on their website (as of 1:44pm today when I took a screenshot of it to make sure I wasn’t mistaken) and they are still telling people that they have it when they sign up for memberships. I just feel so much distrust for them right now because I basically have been lied to in order to sell me a membership. They were knocked down another star because for someone coming from a different location, their women’s locker room is not entirely intuitive to find. I first saw the men’s locker room, kept walking through the gym looked around the same side of the gym as the men’s locker room and saw the pool. Wasn’t sure if I went too far, so I had to ask someone who was in the middle of his work out (super nice guy, feel bad for interrupting his workout) because there was no one at the desk at that time. It’s right next to the pool, but sort of tucked back in the corner. You won’t see anything that actually says “women’s locker room” until you go all the way to over by windows at the pool (which is basically at the complete other end of the gym from where you walk in at) to see anything that says it’s the locker room. Overall, I like the equipment they have, like the saunas and red light therapy; but I really hate that I was lied to. I am still going to go because I paid for a year, but now I’m on the fence on whether or not I’m going to pay for another year after this one ends.

They make it impossible to cancel, you have to physically go in to be able to cancel. I emailed to cancel, my debit card expired and I didn’t update the payment info because I emailed them to cancel. I heard back and they said that they forwarded it to the proper people and that I’ll be hearing back. I didn’t get anything till months later and they were still charging. They sent an inaccurate amount to collections. I was a member for 5 years, paid the whole time during Covid when no one was using the gym due to no one following per cautions. I’ll take the hit on my credit report, because I know all of these bad reviews will add up and this gym will go belly up.

I really enjoy going here. At first I was alittle salty because the Manchester location had closed. However, now that I'm getting used to this gym I am very satisfied with it. Staff are very nice. And most of the gym goers are friendly and respectful.

I initially called due to charges on my credit card that I didn't agree to in my contract. The manager stated that it was due to the monthly charge not going through the day before and that the company treats it like a bounced check. Xtra ($20) What? It's 2024. Other companies just cancel your membership or receive payment when it finally goes through. I asked him to cancel my membership cause most of the time their "Elite" ($34.00) product you pay for is out of service. He took it personal and started to talk over my voice until he hung the phone up on me. I made a drive out of my way to the gym to see this guy in person after that to ask if he canceled my membership cause he felt the need to hang the call up before finishing the conversation. Proceeds to tell me he hung up cause he's quitting in two days and doesn't care anymore about the job. I'm ok with dealing with a different type professionalism so I'll take my money elsewhere.

The gym is great. Has up-to-date functioning equipment clean and sterile. Love that it has a sauna. Love that it has a pool in the hot tub. Only Khan about this place is they will lie to you and tell you that you have to do an assessment and it's part of your membership sign up but they're actually tricking you into signing up for a personal trainer. That's the only downfall about this place.