Crunch Fitness - East York

Facilty it's self is great, my only complaint is there is only younger kids working behind the counter. Late teens maybe early twenties and they are always, every single time on their phone the whole time I was in there. One girl was even facetiming someone and sitting down behind the counter. None of these people give a crap about customer service. When you sign the paper to tan they never warn or tell you that you should have safety goggles and lotion to tan and never recommend you start with 3 or 4 minutes the first time you tan for the season. I never see them leave the counter unless it's to unlock the tan rooms and alot of them seem like they were never trained they never know how to do anything to help you with your account. Seems bad business to hire people and allow them to do whatever on their phone blatantly in front customers the entire shift..

I am extremely disappointed with this gun. I've been coming here since 2020 and every time u think it's getting better it gets worst. It seems the selection of music is bias and prejudice in a nation where culture diversity won't be accepted. Any other crunch or gym I've been to plays a bit of everything. Even zumba classes. This gym seems to only play pop or rock music. There are lots of other culture as well as selections of music to serve your customers. It's sad to say that the only music that's played now is music only for a Caucasian people. I don't think my membership will continue. I rather take my service elsewhere.

Staff is always friendly, great equipment. For a busy gym the keep it very well cleaned and maintained. BUT WHO EVER IS IN CHARGE OF THAT DAMN SPEAKER IN THE BIG SIDE ROOM. You absolutely ruin the atmosphere for everyone working out in the actual gym. I literally can not even hear my music while using air pods. TURN THAT BS DOWN

If I could leave -0 stars, I would, not for the facility, but for the Customer Service. I was in a month-to-month agreement with them from marketing, the manager who chose to participate in a cooperative marketing, left my organization, and I decided to cancel at which time I called and emailed and went to the location with no response, I had to cancel the credit card at the Manager was using because she was no longer with my organization, and crunch would not respond to me to cancel. I had to contact my credit card to file a complaint. I then proceeded to go to crunch and have multiple emails saying I wanted to cancel, I reached out again to the manager and left multiple messages. Visited three times Still to no avail, they sent me to an attorney for collections, I provided all of the documentation and reached out multiple times to have a conversation with a manager or someone in the crunch organization, I also called the crunch Lancaster organization with no return calls. This is definitely an example of making something more difficult to cancel than it is to subscribe to. As an owner of multiple businesses, this particular practice has been infuriating, and taken immense amounts of my time to manage. I would be mortified if my clients were treated in this way, I also would probably not be in business! I would just be very careful what commitment you’re getting into and what you’re signing because you probably won’t be able to reach any individual other than a person sitting in the front desk Who knows nothing and is unable to help you and will just give you a number to call or an email to Send and you will receive no response. Good luck.

The gym is very clean!! The front desk staff isn’t very friendly and barely welcome you in. Most the time someone is just looking down at their phone or not even at the desk. There are a couple staff members that are friendly and welcoming! The Kids Club weekend staff girls are very compassionate & kind! They’re great with the kids and babies. They seem to be understaffed and not as kind or compassionate during the week days, though. The gym needs a lot of work when it comes to staffing.