FITWORKS Rocky River

1 star for the friendliness of staff, that's where the positive review ends. I started a membership on 01/09 went for my first session 01/11. The place is a cesspool. Locker room is full of dried up salt (whatever I'll bring slides next time) Dumbell rack is completely out of order, I spent maybe 8 or so minutes trying to find a matching pair of Dumbells. So many of the weights on the rack didn't even have a proper home IE 8lbs, 5lbs, etc. Idk if there was an aerobics class or something that left their weights behind, however I'm not being paid to deal with it, on the contrary I'm paying to deal with it. Lastly and the most egregious part of it all, the showers are ridden with rust scum. It's all over the place in any of the showering units. I could get over it if the showers even pulled enough hot water to make it a shower and not a pseudo cold plunge. I've emailed the local club and left a message with the parent company. I've attached a picture with my membership info and address of this gym in case there is any dispute on the gym side, other people trying to find a new home gym should be aware and steer clear imo. I'll take my review down pending a full refund of my membership fee and enrollment fee. Thank you!

If I could give less NO stars I would. This place is disgusting. For a gym that prides itself on getting people in to shape the staff sure are lazy. Weights all over the place almost none above 45lbs put away in the proper place. Very few of the members whip down their equipment after use. Dumbbells missing their rubber coating. Piss all on the locker room floors. I’ll be dammed if I get a staff infection in this place. Now I know what you’re thinking. It’s not the staffs fault they have spray bottles and paper towels to wipe down the equipment. Yes that’s true but they’re useless if the staff doesn’t refill the bottles and paper towels. Everytime I see an empty spray bottle I’m going to throw it in the trash. The staff needs to step up set a good example for its members by restocking and emptying the trash before they leave for the night. Holding its members accountable as well for not wiping down after usage.

This gym is filthy. From the moment I started here it hasn’t gotten better. Dirt and dust everywhere, bathroom is typically missing toilet paper, hand soap or towels, the spray to wipe down the equipment is almost never filled or working. The same stains stay on the floors for weeks. I watched a piece of gum sit in a cup holder on one of their cardio machines for three months. Now they’ve installed these giant deadlifting pads (aka tripping hazards) and the entire gym is an overstuffed maze with 0 wall space to do certain work outs.

Very nice gym. Great staff. Really good equipment. Has some areas to improve. Better ventilation. Cleaner bathroom (but I have yet to find a clean gym bathroom in Cleveland.) Still gets five stars because this place accommodates its customers and has great equipment along with a great staff. Most importantly it’s a very good atmosphere! So it’s gets 5 stars either because. Because if those 2 minor things don’t improve I still highly recommend this gym!

I’ve had a very frustrating experience with Fitworks Rocky River. I’ve been wrongfully sent to collections due to a mix-up with another individual who shares my name. I’ve tried contacting management (M.anderson) multiple times but have been completely ignored. After speaking with corporate, it was confirmed that I am not the person in question, yet the issue remains unresolved. This has been a violation of my consumer rights, and I’m considering further action if this is not addressed promptly. Very disappointed with the lack of response and professionalism.