The Gateway Family YMCA – Rahway Branch

I joined YMCA an year back. We had a family membership. There isn’t a single thing about this place that we don’t love. My daughter loves going for her swimming lessons. There’s always a life guard on duty in the pool area with a smile on their face all the time. And this place is huge. I was so surprised to see the cleanliness around. The washrooms are squeaky clean, in-fact the entire place is super nice n tidy. They have a kids play area with some toys and stuff and a care taker to look after them ! Kids can play around while parents can simply work on getting fit . Additionaly, they have summer/spring activity programs too with some extra fee. Their programs are way too good including , Zumba, Yoga, strength training and all. I found the membership a bit pricey howver one of my friends joined it when the membership fee was fully waived which i think is a great idea. Therefore, 5 stars to YMCA Rahway Branch for doing amazing work.

Hands down the best swimming pool in town specially morning swims are great here not crowded at all affordable pricing and great staff!

I honestly don’t recommend anyone to go to YMCA. I was going to Rahway facility to use the pool and I found the water a little cold in many occasions. I was waiting to see if this was fixed, but it wasn’t. They mention a temperature pool in their website, but they don’t keep it at that temperature. I also notified the staff members about this, but I didn’t see a change. That’s why I decided to cancel my membership at that moment. So one day i called and I was directed to the YMCA director Leonardo from Elizabeth facility to cancel my membership, and it was not easy to speak with him. He told me that I would need to come to the facility to sign a paper and that I would be charged an extra month. I asked him, “how can you charge me an extra month if I am not happy with the service at YMCA??? I don’t want to come back.” His answer was “ I am sorry that’s the rule.” I was hoping he would understand my situation and let me cancel my membership. I felt I was forced to pay an extra month for a service I didn’t like. Can you guys believe this?

The old white man at the front desk is very disrespectful and does not know how to talk to people. He talked to us as if we were stupid and didn't understand what he was saying to us. Very poor customer service on his part, the younger black women on the other hand was very nice to us. Rahway please do better.

I recently just became a member and was very impressed at how courteous,friendly & helpful the staff was. Beautifully renovated inside & very easy to find the spacious lap pool ,basketball court ,treadmill/exercise bikes & of course the training gym . The best part was never feeling out of place while there because of injuries I am nursing as well as weight gain from it . There are young & old ,everyone with the same goal in mind-to be healthy .All around fantastic place ,couldn't ask for more !