Jersey Strong Gym

Girlfriend never went, tried to cancel within the first 20 daya, but had issues with app.. Called to cancel and they keep sending to app. So, now they are trying to charge me $300 for never going. They also never mention it takes 15 days to cancel so that free 20 days is really only 5. They make it so everything is automated online, basically meaning "sorry, the system is set up that way, we can't do anything from our end." Avoid them if you are unsure about trying a gym or not.

As a loyal customer (10 years), I must say that the polite, selfless and mature attitude I bring to the Jersey Strong Gym in East Brunswick is not reciprocated. Every year I pay in full and ask them to include the $160 annual fee. When I was informed that the annual fee was taken out leaving me short 2 months, I said I would pay the 2 months (same as the annual fee.) I was told to pay a $10 late fee. Not being aware of the financial proceedings, I challenged the fee. The manager who seems to have a personal problem with me threatened to terminate my membership and made no attempt to solve this small problem in a diplomatic matter. Quick to abuse his "power" I was spoken to like a bully would speak to a child in middle school. The manager totally lacks communication and customer service skills as well as an absent presence and focus on the gym. Equipment lacks quality (of which there is limited amount) and numbers on the weights are often missing. I am a very conscience member: I always wipe down the machines when finished and always return the weights to the rack; leaving the machine empty. If I'm on a machine and another member wants to use it, I simply go work on another machine and return to that machine later. Given the above mentioned, would you like to be treated with such disrespect?

So I think the “free” trial they claim is just to lure you to sign up for a membership immediately. They convince you you’re getting a good deal , say it’s free end up paying $33 and don’t even have membership for a month yet and get charged the 25th of the month which hasn’t even been a complete month. What was supposed to be 45 . They tell you that you have 10 days to pay but I get charged $60 . My app says it’s $100 for next month. What’s up with all this money being charged? I feel like all this info isn’t mentioned when you’re signing up . Also sales guy said the fitness diagnostic is only for members but I think they only do it to convince you to sign up for a personal trainer so they opt out. I think I’m paying for that and I haven’t even seen one. On top of all that which I haven’t even had for that long and I’m already getting issues, Jersey strong charged me $15 fee for tailgating when it was my first time going late and my spouse who is also a member phone was dead. I feel like I shouldn’t be charged that. I wasn’t even aware. The door says non members. We’re both paying for memberships. All this is ridiculous . Please do yourself a favor and sign up for LA instead . You can get all state access and $40 a month for you and your spouse . I really regret signing up because now it feels like I’m being overcharged and probably gonna keep getting billed different amounts . Why is it saying $100 for next month? Nobody explained any of this to me. I don’t like the misleading going on and they should also update hours on google maps because I’ve drove to different locations just to find out it’s closed and gas is expensive. I like the gym but I’m really disappointed with all this and I don’t think anybody really cares either after signing you up. I don’t feel strong , I feel weak and taken advantage of.

John, the training manager, really made this place great. He was always helpful, always smiling, very positive, always keeping the place nice and organized. I was disappointed to hear he was moved to another location. Also, Kaylee is a great trainer. She’s sweet, patient, and knowledgeable.

They just can't stop scamming people since they started as WOW. Still shady and fraudulent. Tip: Instead of trying to scam members with fees + mysterious fees + hidden fees, and more fees, Just say it's $90 a month to use our old and broken equipment in our smelly facility, and to deal with our rude and ego inflated staff. Simple