LA Fitness

I see exactly why they are slowly going out of business! Horrible customer service from the "General Manager" which calls himself Harry Thanos. Walked in with my son, who is home from college to workout and bond. Told a young lady at the front desk that I needed a guest pass. She stated that a pass would need to be retrieved through the app. I had trouble signing up for the guest pass because my app was outdated. Was told that even if I signed my son up, that pass was not good the day of. After downloading the app, it says nothing about a 24-hour wait. So, I was intentionally lied to. After trying to speak to Harry Thanos about how it was wrong to lie to your customers... this guy just runs his mouth without listening. I told him thank you and canceled my membership, which I have had since 2013. No wonder all the locations are closing. This will be another big company name that we will mention as a memory. Start applying for another job (just over broke) Thanos!

Nice clean gym. But the amount of times they call you non stop to try to force you to pay for the trainers is borderline harassment. They really need to back off a little and let people find their groove and get back comfortable just coming to the gym again.

The gym is usually pretty clean. However, it’s hard to get a good workout in. No matter what time of day you go, weights tend to be strewn about the gym. Free weights are almost never available. The trainers tend to take many sets of weights at a time and hoard them in the closed off training area. Then when they are done training their clients, they just leave the weights in that area instead of putting them back. If the trainers are going to take half the free weights, maybe they should have their own set of weights so that the rest of us aren’t constantly looking around for them. Overall, pretty disappointing that it’s so hard to work out there (even at “slow” times like 10 am or so, the weight rack is half empty). At least the place is cleanish as you’re hunting for weights or open machines.

Looking to switch from my current gym and wanted to take advantage of their free day pass so I could test the equipment and gym before signing up. The website was not allowing me to fill out for a pass so I called and they told me to just come in and they’ll be able to take care of me. As I get there I am told to sit and wait for someone to help me. After 20 minutes, I had to go back to the desk and remind them I was waiting for someone to which I was directed to a big bearded dude with a bunch of tattoos who I’m guessing all of the other bad reviews are about. This guy couldn’t be LESS helpful. He instantly tried selling me a membership as I kept telling him I’m not looking to sign up that exact day and wanted to use the day pass to test the gym. He tells me that’s something you have to fill out in advance as I proceed to show him the website not allowing me to. I answered confused as I just called and they said they would be able to help me. He kept giving me the same response that “it’s just something that has to be done before”. There was no point in talking anymore as I could tell by his smug comments he wasn’t going to help me in any way so I walked out. As soon as I told him I didn’t wanna sign up today, he could care less about helping me at all. I was actually an interested customer looking to sign up after trying the gym. Looks like he saved me from wasting my money at this poor managed place. This dude should not be working in customer service.

Jose was AMAZING! He really listened and heard my needs and gave me the best options to get started back up with my health journey! He was very down to earth and personable. I appreciate when people take their time with you and give A1 customer service and he did just that!