Crunch Fitness - Tamarac

I’m extremely disappointed with my experience at Crunch Fitness, particularly with their lack of transparency and honesty regarding their personal fitness training program. When I signed up with fitness trainer Olivia, I was not given a full breakdown of how the program worked, the specific terms, or the policies regarding cancellation. Instead the manager, Nate, led me to believe it would be a flexible program that I could cancel at any time if I chose to. However, when I tried to cancel, I was met with unexpected resistance and misleading information. I was told conflicting details about the cancellation process that were completely different from what I was initially promised. It became clear that they either deliberately withheld critical details upfront or failed to properly train their staff to communicate accurate information. This experience has left me feeling frustrated, misled, and disrespected. It’s unacceptable for a business to operate this way, especially when it comes to financial commitments and customer trust. To make matters worse, their staff seemed more focused on upselling additional services than actually helping me resolve my issue. The whole process felt unprofessional and exploitative, as if their priority was to trap me into an agreement I couldn’t easily get out of. If you’re considering signing up for their training programs, make sure you demand a written copy of all terms and ask very specific questions about the cancellation policy before committing. Unfortunately, my experience has shown me that Crunch Fitness does not value transparency or customer satisfaction, and I cannot in good faith recommend them to others.

"I absolutely love Crunch Gym on Tamarac! The location is amazing, and the gym is always super clean and well-maintained. They have a fantastic variety of equipment, which makes it easy to get a great workout no matter what your fitness goals are. The staff is friendly and helpful, and the atmosphere is always positive and motivating. Whether you're a beginner or a fitness enthusiast, this gym has everything you need. Highly recommend!"

Extremely clean and friendly atmosphere, staffs are amazing, one of the best gyms in the area, lots of parking available

Wanted to try gym. Signed up for a day pass on 12/18. Decided to use it on 12/24 and was told they are not accepting it due to holiday. I signed up before the holiday. Ridiculous. Won't be joining due to this experience. They told me I could pay for a day pass which was 15 dollars. Absurd.

Fraud fraud fraud . I called them to cancel the membership because I had to move out of state. They said everything was canceled. I tried to call corporate to double check but they don’t even have one. They sent me to collections for $219 with NO prior notice and this has delayed my process to purchasing my home. I called in and they were no help they want me to send a letter to a PO box and see what happens nothing guaranteed for something that was their mistake! This is absolutely ridiculous and unacceptable. I only went once to this gym! The gym sucked btw I do not recommend at all! Good luck to anyone that signs up here.