Planet Fitness

I had my membership for quite some time with PF but had to recently cancel due to medical reasons. PF the business isn't bad, I enjoy going to the gym. BUT the front desk staff at this location was VERY rude. I wasn't able to catch her name as she didn't have a name tag on but she was blonde with an ugly septum piercing. I was having trouble with my bill and she was very rude in explaining things to me when I already knew the answer. Wouldn't give me a chance to speak and was accusing me that it was my fault. She had ZERO customer service! When I am able to return to the gym after this medical surgery is healed, I may or may not decide to go back. IF I do decide to get a membership again at this PF. I DO NOT want to speak with her ever again, I will always ask to speak to someone else. Which honestly is a shame because I have never had trouble with anyone at the front desk before. Every else is so genuinely nice.

The Arapahoe Crossing location is amazing! Employees are friendly, helpful and hardworking. They aren’t always at the desk, but that is because they are always stocking paper towels + cleaner and keeping things looking good. The club is clean and quiet. I paid way more for 24 Hour and it was never clean and the equipment was always broken. Not here! Never found a machine that didn’t work, with the exception my favorite thing there…the aqua-massage table. Always equipment available to use. All my guests have been super impressed too!!

This is the best Planet Fitness I have ever been to. The place is really clean and they were cleaning while i was there. The staff were extremely nice as well. Sara got my membership needs handled and is a sweetheart. Cheers

Tried the gym once with a trial period for a month. Never paid the annual fee and now I’m they’re coming at me for almost 6 months of membership that I haven’t paid. The agreement stated that I’d have to pay my annual fee before my membership could actually begin. Now they won’t cancel the membership and will continue to charge until the overdue balance is paid for a membership I never finalized. 24 hour fitness is better. Everything is done in one session. Right up the street, more amenities and after the you pay for the year it ends up being $25 a month. Don’t settle for less.

I have been going as a guest to decide if I want to join. I have been twice so far. The majority of the employees do not smile or greet you at the front desk. I mean come on customers wipe down equip so it is not like the employees are working hard or anything. With that said Brandon is always pleasant and friendly, and I really do appreciate him. The place is clean and all equip. works great.