Orangetheory Fitness

I went to the Orange Theory in Orange initially before coming to Cypress. The classes were good but I already had an account and accidentally gave them a different email when I purchased classes in person so I couldn’t book online. They were rude about fixing it and didn’t know how. I decided to come here instead to run out the pack of classes I bought. The team at Cypress reached out to me about more classes. I told them what was going on and figured I’d just run out the classes since the other location couldn’t fix the account (I thought it was unfixable). They were set on helping me resolve the issue and had actually figured out how to work with IT to fix it in a few hours when I didn’t think that was possible. I’m extremely impressed. It’s not common these days to find a business who genuinely cares about its customers, but the team here does. The work outs and facility are fantastic too, it’s my favorite OT I’ve gone to. If you’re in the area, I highly recommend checking this location out. They’re the best.

I absolutely love this Orange Theory Fitness facility! Jene is hands down my favorite coach; her energy keeps me engaged throughout the entire workout, and her music selection is always on point. Nick and Sidney are incredibly friendly and helpful, making the overall experience even better. I highly recommend this place to anyone looking for a fun and effective workout!

OTF Cypress is such a great studio! It’s always nice walking in to friendly faces. The staff is so helpful & they are so welcoming. & a special shout out to Coach Jene! I literally take 90% of my classes with her & her positivity & encouragement always hypes the whole class up! I always look forward to my workouts because it’s an overall great experience every time. 10/10 recommend!! 🤗

6/19/2024 5:30 PM CLASS : Very dissatisfied with the customer service I received from this OTF location in Cypress , The attitude from the Receptionist(s) Sydney and her colleague in the front desk is beyond unprofessional and unnecessary. I'm Literally just here to get a work out in no need for the attitude ladies . Thumbs up to the trainer though he was so nice and helpful I had a great work out coach .

I had never heard of OF and how it was diff from other gyms. After my first trial class, I was definitely hooked! Coach Jenee was not only great, she was empowering! The front staff member who showed me the ropes was so knowledgeable and friendly as well. If you are unsure about OF, I highly recommend you trying out the free trial class and see how great of a workout it is!