Best Gyms with Steam Rooms near Los-angeles, California

I was initially planning to switch to another gym due to some miscommunication. However thanks to the exceptional customer service provided by Melly or Melanie, I’ve completely changed my mind. Her dedication and professionalism have truly stood out and because of her, I’ve decided to return to this gym after my current contract ends. Huge thumbs up for her outstanding service!👍👍

Worst gym I have ever been to. One of the ladies who works here does not care about the customers at all. The equipment is always messy or broken. They add so many extra fees to make money. The dumbbells are always all over the place. Plates are scrambled and unorganized. Leg extension machines(all of them) are crooked and slanted. The cable machines are all old and uneven in the upstairs floor. I'll say two nice things about this gym because majority is negative. They have lots of treadmills and the bathroom looks decent. Outside of that, this gym is not good at all. They charged me extra and I got the lady on the phone was no help and said it is not their fault when her co worker was the one that told me my issues here with payment were resolved. I can not make this up, she then proceeds to not answer any calls because she knows what they did is wrong but because its "policy" she can hide behind it and not actually help.

I’ve been charged $108 MONTHLY by Speakeasy Los Angeles, and I just realized they’ve been taking money from my account for months without proper notice. Canceling the membership is a nightmare!!! it's nearly impossible to get in touch with anyone to resolve this. At this price point ($108), I’d rather go to John Reed or another gym that offers more transparency and better service. Now I have to cancel my card just to stop the charges. Feels like a complete scam. Avoid at all costs!

very-very-very bad gym I cancelled my membership 2 months ago, the staff told me that they cancelled your membership. But they lied to me. It turns out that they didn't cancel it. The staff works very badly. I didn't use the membership and didn't come to the gym, but they took my money twice, once $35, once $69. This is not a gym, there are scammers, thieves, don't come to this gym, it's a very, very bad gym, they are thieves. They only know how to withdraw money from your bank card, that's all. 👎🏻👎🏻👎🏻

The gym presents a spacious and stylish environment, with a plethora of equipment ensuring minimal wait times for users. An impressive abundance of restrooms, paired with the luxury of a sauna room, amplifies the facility's upscale feel. However, there are operational shortcomings: a scarcity of water refill stations compromises convenience, while the neglectful etiquette of not re-racking free weights diminishes the otherwise pristine ambiance. The absence of 2.5lbs plates is a noticeable gap in the equipment roster, potentially hampering fine-tuned weight adjustments for serious trainers. Overall, while the gym impresses in its aesthetics and scale, there's room for improvements in functionality and user discipline.

Very happy with the Westwood location. Facilities are top notch. Never had to wait dor any weights. The gym has a steam room and great locker room amenities. Machines and locker room are always spotless as it should be. The customer service is what makes this location stand out. Chris in particular is very helpful ⭐️⭐️⭐️⭐️⭐️

$250/month for one leg press machine… staff is awesome, place is always clean, but Equinox got cheap with this location. This isn’t an issue if you are going in the afternoon, but you might as well pull a number like you’re at a deli for the leg press machine between 5-7pm

EDIT: I am downgrading this to a two star review. Lately, management has been playing Fox News on literally ever other TV in the whole gym. It's inesacapable. Can't lift, run, or even change in the locker room without having to look at racist, misogynist drivel. Original Review: This is my “home” gym, and it is by far my favorite of the SoCal Equinoxes I’ve visited. Very well laid out. Spacious locker room. I have never run into an issue of cleanliness or broken equipment. Regulars are a mix of professionals working in West LA, with a smattering of grad students and retired folks. Feels fairly low attitude - especially compared to Beverly Hills. Class schedule is pretty robust and the instructors i’ve met have all been excellent. Perhaps most importantly, it’s never really that crowded, while always feeling lively.

Why are we paying more per month when the quality and amenities of the gym have gone down? The steam room has been out of order for weeks, the scale in the men’s locker room is broken, the snack bar/smoothie shop downstairs has been closed for at least a week, and the new equinox brand soaps in the bathroom are extremely low quality and gave one of my friends a RASH on their head. If you are increasing the price 3-4 times in a single year on people, you MUST increase the value they are getting from the service you are providing. Who the hell is running the show here? They should be fired.

Very disappointed of this what called‘Luxury gym” they don’t value honesty or integrity. I have contacted them hundreds time for refund since I wasn’t able to practice,, they asked for doctor note and even after I did provide it , the manager in NYC told me that she will be contacting team in LA. However, they email me like they don’t know anything, and then when I respond I only receive auto messages . They all care about how they could charge for anything,, but they have no integrity,,it’s really not classy or luxury when it comes to customer service. Very cheap CS honestly. If I could do zero stars, that what I could give. Thank you!

I want there on a guest pass, just to see if I like it. I did not. Club hours supposed to be till 7pm today. I was in the sauna at 6.30 pm when cleaning lady very rude opened the door and told area is closed. So they must start cleaning it at 7pm, instead they interrupted relaxation and this is terrible. All this noise and I was not able to use steam room. Horrible experience and it’s just not I want for myself. Cleaning must start after the place closed not before. So I would never will be a client because behind all clients services this place is trash.

Been at this club since May of 2023. I signed up with executive membership and love it. It’s the most complete club in all of Los Angeles. Not perfect, but it’s close. They have basketball courts, racquet ball, pickle ball, swimming pools, jacuzzi, sauna, steam room, a parking structure, cafe, lounge area, work area, a rooftop exercise spot, and much more. You should at least come try it out.

I’ve been a member here since January, and I genuinely love this gym. At first the price tag was kind of painful but now, I spend so much time there it’s worth it. From the new coffee shop and always open tables to work from, the sauna and showers, classes, weight areas, it’s easy to spend 2 hours here a day. I also feel like most people, from the members to instructors to front staff, are super friendly. I genuinely enjoy this gym, and am really glad I joined!

Amazing sport club in LA. I’ve been only to this Equinox and I loved it. I’ve tried some other gyms and this one is my favorite. High quality service, clean spaces, interesting classes and a huge variety of choice! The monthly subscription is very expensive though, but if you can afford it, I think it’s worth it!

I’ve been a member for many years, and in the early days, it was undoubtedly a 5-star facility. The service was top-notch, the place was always spotless and well-organized, and they had the best, most up-to-date equipment. If anything broke down, it was fixed immediately. In the five years leading up to COVID, it slipped to a 4-star experience. Cost-cutting measures became evident — the quality of the equipment declined, cleanliness standards started to drop, and overall service was not what it used to be. Since COVID, it feels like the gym has settled into being a 3-star facility. Cleanliness in the locker rooms, spa, and showers has noticeably deteriorated. Broken equipment or amenities now take weeks to repair, and that’s only after multiple complaints. To be fair, they have upgraded several machines, which is a plus. But there’s a palpable shift in employee attitude — it often feels like they just don’t care. I’ve reported issues in the spa area to several staff members, only to be met with indifference or excuses, as if they’re all just passing the buck. Another major issue with cleanliness is that, to be fair, it’s not entirely the club’s fault. A lot of it comes down to inconsiderate members who leave towels behind in the showers, discard Band-Aids, or leave shaving razors lying around. However, the club bears responsibility for failing to address it. Despite my repeated requests, they’ve refused to confront the issue head-on by making explicit announcements, sending member-wide emails, or posting clear notices around the shower area. A simple, direct message reminding members to clean up after themselves could go a long way, but the club seems unwilling to take that step. If it weren’t for the hottest steam room in town, I would give them a 2 1/2 star.

Perfect value for the price. Family membership for 100$! We signed up because of the swimming lessons for the child, but I also tried swimming - and everything was clean, the pool wasn’t crowded and sauna/steam/jacuzzi were a great bonus too! I like the option of reserving the line. I am not going to be using the gym - it seems a little too crowded and not well equipped for me. But i tried yoga and I will be doing it from time to time.

So me and my son went to the YMCA for first time and I let him swim for one hour but before that I thought that they have dryers and every boys girls women’s and men’s room locker room and there was no thdryers in boys and girls room so my son had to get out of YMCA with wet hair and I’m worried about him to don’t get sick. by the way, when I ask the staff who they were there for help help me they were not they don’t have any good manners and they were rude and they didn’t help me anymore even they dident care. i’m so sorry for this situation. I thought the YMCA it’s the place for the family care and member care and I didn’t know that’s much careless.

Not worth 105$, because classes and swimming pool always full and they will hold your right to reserve spot for classes if you don’t check in with the coat h even though nobody tell you to do that. To cancel your membership you have to email and that takes 30 days to get processed. Insane!!!! Get cheaper gyms with way more benefits. The staff always not helpful and can’t fix anything!!!! Otherwise the facility clean and nice.

This place is always packed no matter what time you go there. The equipment is limited and it's constantly in use so you end up waiting and practically begging for a turn. The most ridiculous part is that there is only one portable fan for all the rooms and whenever you go to the cardio room for example it's not there so you're left struggling to breathe with everyone sweating! They say we have to move it back and forth, sorry! By the way they charge you for the parking daily! And almost impossible to find a spot in the area! On top of that, people are constantly dropping weights and not a single employee says anything when they see that. It's just so annoying and distracting. Not recommended at aaaaalllll!

When the Westside Family YMCA closed down, I became a member of David Barton Gym and then Equinox. Now I am definitely glad to be going to the Collins and Katz YMCA for lots of reasons. The first is it is near me to drive and not too far of a walk as well. I want to mention some people, Kalena is very nice and helpful and patient. Joseph is also very nice and helpful and I enjoy talking to both of them. As for working out I used to not have a routine and so I didn't enjoy going to the gym. A major change happened when I took personal training sessions with Carl. I learned a lot from our sessions, because Carl is a fantastic trainer with lots of knowledge and expertise. Thanks to our sessions, I am going consistently to the gym and I am loving working out and am motivated to see the progress I can make and see great results. So these are my thoughts, thank you and have a great day!

I tried to join equinox not just for my personal use but also explored whether to bring my corporate company team to equinox but the system is chaotic and as a result utterly unreliable in terms of making any training or spa appointments or even trying to pay for these sessions - I can’t bring my business account here as the service is poor and on 2 attempts to book simple private training and physio sessions all appointments got lost or dropped from their system so I turn up both times and both times there is nothing on the system recorded - there is double bookings and the system on both occasions dropped my account off their system - I have wasted so much of my time -equinox is definately not worth wasting time with - looks glossy and fantastic but the critical service required to support that is lacking to a shocking degree. My experience was frustrating and wasted money and time and my advise is Do not join this gym. In LA there are plenty of better gyms with higher basic level of service support.

Hello, I had a contract for one year, there was an automatic payment, the contract ended 2 months ago, a letter came about the end of the contract, I have been going to another gym for 2 months now, and yesterday I discovered that they are still writing off my monthly payment in the amount of 287 dollars, I write letters to the general manager, the concierge, there is no answer from either of them for 5 days, I call the concierge, they say that the contract goes into leasing after a year, and your membership is still active!!! Why does no one talk about this at the time of signing? Why does not any confirmation of this come? Do I want to renew the contract or not??? I did not expect this from a company like you ... this is more like a scheme to profit from other people's money!!!! No recalculation and does not want to return my money, although there was no activity during this period! I am obliged to know about all this myself, I am obliged to call you myself, so that it turns out to be canceled my membership! Scam! Because of people like you, I never want to set up automatic payments, so as not to fall for such tricks to give away money!

In regard to equipment and overall quality, I was fairly happy with the gym outside of limited business hours and so many members that the equipment was never available (especially if you work a 9-5 and go in before 8a or after 5p). DO NOT trust or sign up with Jan, he is highly unprofessional and will ghost you the moment your credit card hits auto bill. He dodged my emails for 2 weeks when I tried to cancel, I had to eventually call in and find someone else who would allow me to cancel without the obvious gimmicks. If you have the budget for a luxury gym don’t waste your money here.

Today marks the sixth day this month that I have had to leave the gym several seconds after walking in because there are no machines available whatsoever. I understand that there are rush hours for every gym however, it has gotten simply out of hand at the Equinox gyms in Los Angeles especially the one in Hollywood. Multiple trainers are taking on clients during rush hour and holding multiple machines at the time per client. This practice doesn’t make any sense and it shouldn’t be allowed. Today I was making my way towards the only open machine and I was cut off by a trainer who was literally running to get there before I could. I have also gone up to seemingly empty machines only to have a trainer tell me it was one of several bring reserved for their client’s workout. The trainer proceeded to leave said machine unoccupied for 20 minutes — longer than I would have needed it. I joined equinox for the promised amenities — one of which was limited capacity. This clearly is a promise that they have failed to uphold. They care more about commissions for new contracts than the fact that this gym is overrun. Not only are you wasting my money; you’re wasting my time.

Sorry but I have to agree with the other user. The gym is just too full and all the machines are often occupied. This could easily be solved by leaving the gym open 24/7 because then people could come outside of the rush hour. The gym itself is clean and offers a lot of training rooms. Nice.

The Griffin Club Los Angeles is a great spot for those seeking a mix of fitness, socializing, and relaxation. The facilities, including the tennis and pickleball courts, are well-maintained, and the fitness center is modern and fully equipped. The pools are a highlight, offering a perfect escape on sunny days. The dining options are solid, though the menu could use a bit more variety. The ambiance is upscale yet welcoming, making it a pleasant space for members to connect. However, the membership fees are on the higher side, and at times, the club can feel a bit crowded during peak hours. Overall, it’s a wonderful club with plenty to offer, but there’s room for small improvements to make it truly exceptional.

This place was awesome. Although I was just a visitor... if I lived in LA I would make it my home. The staff was amazing and efficient and the food was nice. Just a great environment

Too many kids running around, amenities not that great. Management doesn't care about the staff - They get paid the lowest. Had a server telling me how half of their gratuity is being taken by the club and they barely make anything in tips.

Excellent day for the pool in LA with the Balakrishnan family!! The pool was warm and the drinks COLD!!

I initially got a membership for tennis and they lied to me about having quiet spaces and tennis program for older teens. I went to the club to get work done and all I could hear were children shouting and screaming. When trying out their “older tennis teen class” (supposedly with 17,18 yr olds) it was actually filled will 11 year olds…and was told that the only other tennis class option was a live-ball session with older men…The initial fee was 2,000 before even paying for the membership…def not worth it unless you only go in the morning or are a mom with kids that need to be entertained…It feel like your at a children's play park more than half the time and the food is mid for the amount you pay for a membership.

This is my favorite gym of all time. I’ve done 24, Gold’s, and LA Fitness over the years and it’s not even close. I signed up in 2015 when it was David Barton then came back in 2024 - wish I did it sooner! IconFit’s staff not only sets a golden standard for gyms, but also with customer service for business. They are super knowledgeable and make me feel at home. The gym is always clean, has towel service plus refreshing eucalyptus ones, and there is plenty of equipment with usually short maintenance time. Tips to note: - Bringing your own lock will save you time and hassle over borrowing from the front desk ($6 Master Lock Black Combination Padlock for Luggage on Amazon) - 2 hour parking validation on weeknights, 3 if you ask nicely (don’t be shy) - Shower before using the cold plunge (self explanatory…) If you are serious about health and SAVING TIME then this is the place for you.

IconFit was the second gym I joined in Los Angeles and it was about everything you could ask for in a gym. Equipment was always available even while busy and the additional amenities (filtered water machines, sauna, etc.) were great. The best part about the place, though, was the people. It was a joy to be able to come in and talk with friends I've made for a brief moment before heading to work out. Some days I enjoyed coming to the gym just to be able to talk to the gym folks. I'd recommend IconFit to anyone who wants to have a luxurious gym experience in a friendly, personable environment. Thanks for everything!

been going here for years. staff is amazing. i normally go in and just do my thing for 30 minutes then im out. never had issues with anything or anyone. lots of machine variety. great place. my favorite gym ive ever been to.

This has to be one of the best gyms on the west side. Clean, maintained and has the Equinox feel without the high prices. Membership is one third the proce of Equinox. Staff is really friendly. Highly recommend.

I've been a member of IconFit for around 2.5 years. There's a lot to like about it from a personal standpoint: 2 minutes drive or 15-20 minutes walk from my house, easy parking, pleasant aesthetically, and recently some top notch new cardio machines have been installed. It's clean and very convenient and I like how most members are all business about workouts and not standing around socializing as much like at other gyms, such as Equinox. But, and I've addressed this directly with the management without any luck, the volume of the music has increased significantly in the last few weeks. I don't mind a gym playing music but it should be in the background, not overwhelming all the acoustics in the place. There are close to 20 speakers circling the gym floor and at any one time, most members work out a short distance from a speaker. For people to hear the music the gym wants to play (not my kind of music either but I can live with it), it is not necessary to keep it at the current default volume, which is the same level whether I go at 11:30 a.m., 2 p.m., or past 4 p.m. I have tried to see if there is a difference depending on what time I go (there is none). It is simply too loud and it's not a matter of opinion. Sometimes there is such a thing as an objective truth. It's really an unpleasant and unenjoyable experience to go to IconFit now and I am very disappointed the management has not turned down the music, just a little. Not a lot to ask.

I like that this gym is near by and it has a lot of machine's. But for what you pay the elevator is DISGUSTING !!!! When you are tired and don’t want to take the stairs the elevator is so gross. The stairs are covered in gum. The whole parking lot has never been swept cleaned up or pressure washed a lot of gym equipment needs to be reupholstered. When it rains it’s leaks and there is sections where the ceiling is falling apart. The elevator hasn’t been inspected since 2017. It’s supposed to be inspected every year.

You guys need to get it together. RAT FECES on the floors in the shower, steam and sauna areas is becoming a health hazard. You say you close the wet areas an hour early for cleaning but in the morning the showers, steam and sauna are as dirty as the night before. Same bottle caps and trash on floor in all areas. Steam room smells moldy. Today the sauna smelled like week old sweat and was filthy. They don't enforce the rules in steam and sauna area. People go in fully clothed wearing shoes with makes the areas super dirty and unhealthy to breath. The steam room has been closed for almost a month with no signs of being fixed. The Jacuzzi was not working for 2 months and they fixed it. The steam room went down. It’s very rare that the steam, sauna and jacuzzi work at the same time. They add water to soap dispensers instead of adding more soap. They went weeks without hanging any soap at all. We pay money every month and then a fee once a year for maintenance so you guys should be doing way better and not taking advantage of you costumers. Any CEO, Manager and employee should be embarrassed.

i love many aspects of the speakeasy gym.... lots of great equipment, lovely pool for lap swimming, hot tub, dry and wet sauna , variety of ages and generally not over crowded. Its a great place to go escape the grind of la and take it easy at the speakeasy.

I only go here because they have a plethora of machines to use, but besides that, this gym is absolutely filthy, disgusting, and gross. They never clean the bathrooms, there’s always something leaking from the ceiling, the steam and sauna are always broken, there’s rat poop in the bathrooms that sits there for weeks. Treadmills are out of date and some of them are falling apart and machines go broken and take forever to fix. They took away their beautiful dance studio and hot cycling room and their smoothie bar. This gym use to have character to it, but the new owner just stripped away everything creative about it. Also, the parking lot is filthy with broken glass and trash everywhere. Wish this place would just do better on the sanitation part of it. Also customer service is lacking a lot.

This is definitely a place to come get ripped, enjoy the view of the mountains. There is a personal trainer/Manager named Edwin who is very knowledgeable of all the equipment and recourses the Gym has to offer, including 3 floors, swimming pool and much much more. There are also various other locations in the area.

This gym is horrible. There are no toilet seat covers or toilet paper in the bathroom. The gym needs a good cleaning for months and no one has done anything about it. The neon lights are just to hide the dirt. If they were white lights, no one would even train there. There is a total lack of commitment to the people who are registered at the gym. It is also impossible to cancel the plan. I`m living in other state and they are imploring me to go to Van Nuys cancel the membership, horrible! I`m sharing my last time that I went to the gym and took some photos of the male restroom

If I can place negative stars on this gym then I would. This specific location is the dirtiest gym with the worst customer service ever. Whoever the girl that works the front during the day and the guys that work the evening are the worst people I've ever spoken to. I called this gym to cancel my membership when in reality it was supposed to be cancelled a year ago until I noticed a charge on my account. I called to confirm the cancellation and told me I had to go in person to do it. I asked to speak to the manager and they told me the manager would be there the following day. I called the following day and the front desk girl told me they don't have a manager and was extremely rude about it. I don't know who the hiring staff is on this payroll but I really question their judge of character. TIP: Don't ever let them bully you into going into the gym to cancel your membership because I called a different location who was more helpful. They were able to process my cancellation. Overall, this company is such a scam.

I like how spacious this gym is and they really spread out all the machines so that’s a plus. I love the food/juice area was well!!!! Nice addition. Juan is also so awesome! Best gym employee ever! People should take notes from him!

Do not waste your time signing up here, called yesterday was told I am able to cancel my membership once I had paid my membership fee which I did and to stop by the front desk which I did, than was assisted by a guy who claims he is the “manager” and the “gm” and has a history of making girls uncomfortable. They will not cancel your membership at all, will charge you 3 times the amount you were promised when signing up. I had showed the guy my contract of the cancellation agreement and all he can say was “you can’t cancel until you pay this fee $118 annual fee (which I paid $135 for the annual fee 2 months ago) or you will be denied entry” I looked at my billing inform on my account and they tried to charge me another annual fee which I paid when I had signed up and was told I won’t have to pay again until November. Now I am in communication with my bank to despite any charges from them because this a fraudulent gym. FYI THE BASKETBALL COURT IS STILL NOT OPEN, THE GIRLS RESTROOMS ARE ALWAYS DIRTY, AND NO CUSTOMER SERVICE, stuff here will literally not help you at all. They have no communication with one another and lack of sense.

I have been coming here for the past 3 years, I enjoy the The convenience of the location of this gym, and how friendly the employees are the thing I’ve loved about this gym is that there is a pool and it’s open year-round. There are enough machines or weights to be able to work out and there are a handful of other things available if you come in and talk with the front desk. What I have seen, is that the equipment has gotten a lot better and there are a lot more lights. It really looks awesome compared to what it was a couple years ago. I highly recommend anyone and everyone to come and check it out

I signed up for their "special" or "trial" but I didn't read the fine print. There are lots of extra charges that go with it. First the monthly fee is higher if you don't provide a routing number. That's outrageous. That I would be willing to brush off bc 15 a month is still a good deal. However the 39.99 maintenance fee is a principal issue. I don't think it's right to charge that and I also don't think it's right to hold people to a years contract if they choose to cancel. I'll be going to my bank over this and if I have to ill get a new card. No time for companies like this. Gym membership should be a flat rate.

I have been a speakeasy member for a while. I love the gym but recently I had a horrible experience with the front desk/administration. My boyfriend was coming to visit for a month and I asked them for options for him. They told me I could either get a buddy pass or even have him sign up for his own membership and then cancel. I ended up doing a buddy pass special during Black Friday. I tried to cancel it yesterday and they told me I cannot as it is a year contract. They completely swindled me and gave me false information. Not only that but when I tried to explain the situation the GM was cold, rude, robotic… no customer service what so ever. She had me email Karen an admin who was equally lacking in customer service if not worse. It is extremely unfortunate that speakeasy fitness is like all the other box gyms that don’t give a crap about their customers and just want money. At the very least they could have apologized for the false information and been kind. Their policy is the only way you can cancel is if you show proof you are moving 25 miles or further away from the gym with a lease agreement or utility bill. Pretty ridiculous policy that they do not disclose when you sign up. Highly suggest finding a different gym unless you want to be locked into them for life much like all other gyms that have horrible policies and customer service like this one.

I'm writing this review on behalf of my daughter, who had a disappointing experience at this gym. She reached out to me to share her experience that day. That the customer service at this location was lacking. Stephanie, who identified herself as the manager, was unable to provide the help my daughter needed to cancel her membership. This was two weeks ago. Today, on 10/19/2024, my daughter received another charge from the Van Nuys location, my daughter has never been to that location. Despite her account being cancelled it was still charged. It's crucial for this gym to offer clear guidance on how to cancel memberships. I strongly urge management to train staff, especially at the front desk, to be more courteous and respectful to clients.

Gym is fine if only you can find the dumbbells in right place or machines not hogged by people on their phones. BILLING is what this review is really about, so read before you signup : They find one way or another to charge you more than monthly fees. Late fees are how they really make money and VERY IMPO TO NOTE : "annual fees are charged twice in a year". I joined in Aug, paid annual fees, paid first and last month and have been paying every month on time. But their billing and front desk makes a mess every time charging wrong card and then charging late fees. That fiasco was barely over, now they are demanding new annual fees even though I barely joined 5 months ago. Both their billing and customer service is horrible on phone and inept in person. I have tried sorting it out in person or over phone, no help, same miscommunication, same overbilled charges. I CANT STRESS MORE THAT BE ON WATCH IN YOUR DEBIT CARD AND CREDIT CARD, THE EXTRA CHARGES THAT WILL BLOW YOUR MIND. Update: I did speak to Alexia twice, once in person when she didn't even allow me to use gym even though the last month was paid up on sign up. She's pretty cold and blunt, won't even let me cancel the contract either . And when I called her again after 3 days, she told me to call Mark at their Van nuys location. Mark turned out to be a total douche on phone, alarmed at my catching their system of sneaking in 2 two time annual fees . He sounded annoyed, discourteous and hung up rudely before offering any resolution. So now I'm going to cancel and dispute with my bank again. Hopefully someone higher in mgmt fixes and replaced these bad cogs causing customers issues and disrepute to the brand

Was super interested in joining and hearing more about what this gym has to offer. I called, asked to speak to the manager, but the guy rushed me off the phone. I was in the middle of asking what time to call back for manager and then he just hung up in my face. I’m going to inquire about a different location for sure because the gym seems super lovely! But sheesh was this guy mean.