Equinox Hollywood

I tried to join equinox not just for my personal use but also explored whether to bring my corporate company team to equinox but the system is chaotic and as a result utterly unreliable in terms of making any training or spa appointments or even trying to pay for these sessions - I can’t bring my business account here as the service is poor and on 2 attempts to book simple private training and physio sessions all appointments got lost or dropped from their system so I turn up both times and both times there is nothing on the system recorded - there is double bookings and the system on both occasions dropped my account off their system - I have wasted so much of my time -equinox is definately not worth wasting time with - looks glossy and fantastic but the critical service required to support that is lacking to a shocking degree. My experience was frustrating and wasted money and time and my advise is Do not join this gym. In LA there are plenty of better gyms with higher basic level of service support.

Hello, I had a contract for one year, there was an automatic payment, the contract ended 2 months ago, a letter came about the end of the contract, I have been going to another gym for 2 months now, and yesterday I discovered that they are still writing off my monthly payment in the amount of 287 dollars, I write letters to the general manager, the concierge, there is no answer from either of them for 5 days, I call the concierge, they say that the contract goes into leasing after a year, and your membership is still active!!! Why does no one talk about this at the time of signing? Why does not any confirmation of this come? Do I want to renew the contract or not??? I did not expect this from a company like you ... this is more like a scheme to profit from other people's money!!!! No recalculation and does not want to return my money, although there was no activity during this period! I am obliged to know about all this myself, I am obliged to call you myself, so that it turns out to be canceled my membership! Scam! Because of people like you, I never want to set up automatic payments, so as not to fall for such tricks to give away money!

In regard to equipment and overall quality, I was fairly happy with the gym outside of limited business hours and so many members that the equipment was never available (especially if you work a 9-5 and go in before 8a or after 5p). DO NOT trust or sign up with Jan, he is highly unprofessional and will ghost you the moment your credit card hits auto bill. He dodged my emails for 2 weeks when I tried to cancel, I had to eventually call in and find someone else who would allow me to cancel without the obvious gimmicks. If you have the budget for a luxury gym don’t waste your money here.

Today marks the sixth day this month that I have had to leave the gym several seconds after walking in because there are no machines available whatsoever. I understand that there are rush hours for every gym however, it has gotten simply out of hand at the Equinox gyms in Los Angeles especially the one in Hollywood. Multiple trainers are taking on clients during rush hour and holding multiple machines at the time per client. This practice doesn’t make any sense and it shouldn’t be allowed. Today I was making my way towards the only open machine and I was cut off by a trainer who was literally running to get there before I could. I have also gone up to seemingly empty machines only to have a trainer tell me it was one of several bring reserved for their client’s workout. The trainer proceeded to leave said machine unoccupied for 20 minutes — longer than I would have needed it. I joined equinox for the promised amenities — one of which was limited capacity. This clearly is a promise that they have failed to uphold. They care more about commissions for new contracts than the fact that this gym is overrun. Not only are you wasting my money; you’re wasting my time.

Sorry but I have to agree with the other user. The gym is just too full and all the machines are often occupied. This could easily be solved by leaving the gym open 24/7 because then people could come outside of the rush hour. The gym itself is clean and offers a lot of training rooms. Nice.