24 Hour Fitness

Locker room is DISGUSTING. I got here at 8am and this is how it looks. Meanwhile, there are 4 workers at the front desk standing around. Cancelling my membership ASAP. It was my first day here!! How disappointing! This is the Sunset Blvd Hollywood location.

(Edit below) BEWARE. Once they have your card on file, they WILL charge bogus charges. And if you try to rectify it, it is impossible to talk to an actual person. Corporate is just a series of answering machines. Terrible experience, choose any gym but this one, they will steal your money and hope you don't notice. Edit: You'll see the response "...We appreciate you taking the time to bring this to our attention...Please reach out to us at..." I have emailed, I have called, I've talked to staff at the desk, and 24 has made VERY clear that they do NOT intend to reimburse any of the charges (I was charged $180 last month for no reason). The best workout is running away from this place.

I was excited for this gym due to the extensive equipment available, yoga classes, sauna/steam room, and other amenities.. But this is the dirtiest gym I've ever been to and the crew doesn't even restock the disinfectant spray for patrons to atleast wipe down our equipment after use. What does the cleaning crew even do at this location? I've cancelled my membership.

Had a pair of family heirloom sunglasses fall out of my pocket on the gym floor and realized it within a 5 minute period. Immediately went to the front desk and asked if they could check the cameras to see if anyone grabbed them or they saw me drop them. They gave me an excuse saying that only the managers can check the video and that the manager would be in about half an hour. So i waited over an hour and half while they gave me the ring around. The manager was over an hour late and even though they saw me waiting in the front they didn’t care enough to tell me that he wasn’t going to be here when they originally thought. Awful customer care, combined with a not my problem attitude. I was kind and respectful the entire interaction with the staff and they just couldn’t be bothered. Also what manager shows up over an hour and half late. These glasses were something my grandmother brought from her home country and were of great importance to me and if they had acted promptly i might’ve been able to recover them. Unprofessional, unhelpful and selfish. What a joke. Also from what i’m seeing from these comments i just know they’re going to comment on this saying “thank you for the feedback, it is valued, we’re working towards a better system” etc. Truth is they won’t do anything at all. Hope i’m wrong .

Mold growing in water fountains and filth left for weeks in them. I guess the cleaning crew don't do water fountains. But the front desk people are nice & friendly. To all the people complaining about having to pay for parking, the 24 hour fitness does not own the parking garage and has no control over it. Most people just park on the side streets that are free except for Monday & Tuesday mornings that have street cleaning. Just read the parking signs and walk a block instead of complaining about parking. Its not Equinox with Valet and people too lazy to walk a block, then get on the treadmill always made no sense to me.