Speakeasy Fitness - North Hollywood

I signed up for their "special" or "trial" but I didn't read the fine print. There are lots of extra charges that go with it. First the monthly fee is higher if you don't provide a routing number. That's outrageous. That I would be willing to brush off bc 15 a month is still a good deal. However the 39.99 maintenance fee is a principal issue. I don't think it's right to charge that and I also don't think it's right to hold people to a years contract if they choose to cancel. I'll be going to my bank over this and if I have to ill get a new card. No time for companies like this. Gym membership should be a flat rate.

I have been a speakeasy member for a while. I love the gym but recently I had a horrible experience with the front desk/administration. My boyfriend was coming to visit for a month and I asked them for options for him. They told me I could either get a buddy pass or even have him sign up for his own membership and then cancel. I ended up doing a buddy pass special during Black Friday. I tried to cancel it yesterday and they told me I cannot as it is a year contract. They completely swindled me and gave me false information. Not only that but when I tried to explain the situation the GM was cold, rude, robotic… no customer service what so ever. She had me email Karen an admin who was equally lacking in customer service if not worse. It is extremely unfortunate that speakeasy fitness is like all the other box gyms that don’t give a crap about their customers and just want money. At the very least they could have apologized for the false information and been kind. Their policy is the only way you can cancel is if you show proof you are moving 25 miles or further away from the gym with a lease agreement or utility bill. Pretty ridiculous policy that they do not disclose when you sign up. Highly suggest finding a different gym unless you want to be locked into them for life much like all other gyms that have horrible policies and customer service like this one.

I'm writing this review on behalf of my daughter, who had a disappointing experience at this gym. She reached out to me to share her experience that day. That the customer service at this location was lacking. Stephanie, who identified herself as the manager, was unable to provide the help my daughter needed to cancel her membership. This was two weeks ago. Today, on 10/19/2024, my daughter received another charge from the Van Nuys location, my daughter has never been to that location. Despite her account being cancelled it was still charged. It's crucial for this gym to offer clear guidance on how to cancel memberships. I strongly urge management to train staff, especially at the front desk, to be more courteous and respectful to clients.

Gym is fine if only you can find the dumbbells in right place or machines not hogged by people on their phones. BILLING is what this review is really about, so read before you signup : They find one way or another to charge you more than monthly fees. Late fees are how they really make money and VERY IMPO TO NOTE : "annual fees are charged twice in a year". I joined in Aug, paid annual fees, paid first and last month and have been paying every month on time. But their billing and front desk makes a mess every time charging wrong card and then charging late fees. That fiasco was barely over, now they are demanding new annual fees even though I barely joined 5 months ago. Both their billing and customer service is horrible on phone and inept in person. I have tried sorting it out in person or over phone, no help, same miscommunication, same overbilled charges. I CANT STRESS MORE THAT BE ON WATCH IN YOUR DEBIT CARD AND CREDIT CARD, THE EXTRA CHARGES THAT WILL BLOW YOUR MIND. Update: I did speak to Alexia twice, once in person when she didn't even allow me to use gym even though the last month was paid up on sign up. She's pretty cold and blunt, won't even let me cancel the contract either . And when I called her again after 3 days, she told me to call Mark at their Van nuys location. Mark turned out to be a total douche on phone, alarmed at my catching their system of sneaking in 2 two time annual fees . He sounded annoyed, discourteous and hung up rudely before offering any resolution. So now I'm going to cancel and dispute with my bank again. Hopefully someone higher in mgmt fixes and replaced these bad cogs causing customers issues and disrepute to the brand

Was super interested in joining and hearing more about what this gym has to offer. I called, asked to speak to the manager, but the guy rushed me off the phone. I was in the middle of asking what time to call back for manager and then he just hung up in my face. I’m going to inquire about a different location for sure because the gym seems super lovely! But sheesh was this guy mean.