Best Gym near Hayward, California

Solid gym. My favorite parts are the clean pool and hot tub. And they aren’t that crazy busy usually. I’m also a fan of their multiple locations with consistent service!

Disappointing Customer Service Experience I had an unfortunate experience at this gym today. To keep it simple, I have multiple gym memberships and wanted to downgrade my plan at this location. Upon arriving around 7 AM, I spoke to a very kind and friendly front desk representative. He did his best to assist me but informed me that only the store manager could handle plan downgrades or cancellations. I was surprised that employees aren’t empowered to manage basic requests like this, but I appreciated his respectful and helpful attitude. Honestly, he displayed better customer service than most managers I’ve encountered. The front desk employee told me the manager would arrive at 9 AM, so I waited. Unfortunately, the manager arrived about 10 minutes late, which I understand—traffic happens. However, when I approached her to explain that I wanted to downgrade my plan, the interaction went downhill. She repeatedly asked me the same question, “What plan are you downgrading to?” despite there being only two plans offered. I explained this clearly, but her tone and attitude were dismissive and rude, as if I didn’t understand what I was asking for. It was incredibly frustrating and unprofessional for someone in a management position to behave this way. What upset me the most was that, as soon as I told her to cancel my membership entirely, she suddenly understood my English perfectly and had no issue processing the cancellation. Her abrupt shift in attitude was disappointing and made it clear that she wasn’t interested in providing genuine customer service. Frustrated by her behavior, I canceled my membership on the spot. It’s disappointing that someone in a leadership position displayed such poor customer service. I feel bad for the employees who have to work under her, as they seem to genuinely care about their job and the customers. Overall, this experience was enough for me to never return to this gym, and I wouldn’t recommend it to anyone. With so many other fitness options available, I’d suggest looking elsewhere where customer service is valued—especially from management.

Checked out the gym with a free pass. It was nice and clean, but super crowded at 4 pm. I couldn't even get into the sauna because there were so many people just standing around. I waited 15 minutes and still couldn't get in. All the equipment was packed too, so it was a struggle to get to what I actually needed. When I asked the front desk about prices and plans, the lady mumbled everything so fast I couldn’t understand a word. It felt like she wasn’t even trying to get me to sign up. Then she told me about this "amazing deal" that was supposed to be a once-in-a-million chance to sign up for an annual membership only today. Seriously? Who falls for that old trick? Plus, their plans don’t make much sense. The Classic and Premium memberships are pretty much the same price, and honestly, it feels like they’re overcharging compared to other gyms.

I wish this was a 5 star rating. The gym is incredibly well equipped, good location, should be 24/7 but operating hours are good enough tbh, staff are chill and helpful. My main gripes are two fold. One there are no way near enough sanitation dispensers, and the ones available are always empty even on a slow night. Second there is an IT issue with their computers, multiple times I signed up online only for the staff be unable to complete my registration and tell me to just go ahead and don't worry about it (thank you for that)

No customer service. I was told to come in person Saturday to be able to cancel my membership in person (“it’s the only way”) and then I drive an hour to get there for Carly and Mario to say I have to come back Monday and they can do nothing to support me because their operations manager will not be available to help on the weekends. I asked if we could leave some kind of note or sign a form since they had me make the drive today and they said “nope we can’t”. Awful communication and customer service.

I’ve been going to this gym for about 2 months now. The gym is small for a super sport location. Few thoughts and comments below: - The weights are never placed in order and always all over the place. - The water stations have not been working for week. There seems to be no urgencies for repairs at the gym. - There are not enough cable stations during peak hours. - If the sauna is going to be shared with both men and women, then it needs to be bigger. There is barely any room in there and feels uncomfortable and cramped. - The locker room looks dirty and disgusting. There is a smell of damp mold in there. If this is what the remodel looks like, I’m scared to even ask what the gym looked like before.

I am requesting the management of this club and the general manager responsible for all 24 clubs to pay more attention to keeping this facility clean and maintaining proper hygiene. Additionally, I ask that the issue with the three toilets be resolved as soon as possible. Currently, only one toilet is functional, and people have to wait 15 to 30 minutes for their turn to use it. This situation is causing significant inconvenience for the members. Please address this matter urgently. We pay an annual fee for this club, which includes cleaning and maintenance charges, but the staff is not paying attention to these responsibilities. Sincerely, Ferdaws Dawar

By far one of the nastiest 24hour fitness’s I’ve been to! I’m pretty sure refilling my water bottle from their water fountain has made me sick. Floors are always filthy, women’s bathroom, just disgusting. Sauna doesn’t work and rarely any cleaner and napkins around. Shame on management.

I have an all club membership and have had it for years paid it during the Covid-19 while the gym was closed. The lady at the front desk said oh this is a super sport you can't come in. I will be emailing the corporate office bs you can NOT reach a soul via phone and their reviews on BBB is a 1.18. Have a wonderful day

They always have a new excuse to not all 3 day free pass. The website allows to register free pass for this particular location but the front desk is pretty rude and rejected it right away

City Sports Club in Hayward is a well-equipped gym. Attendance is inconsistent, with some days being crowded and others very empty. Cleanliness also varies, with some days being spotless and others less so. The main issue is the staff: some employees are very friendly and efficient, while others are not. Despite this, it’s a good place to work out.

Every city sports I went to has dirty shower’s, clumps of hair all over the women shower’s wall and floor, black mold on the walls and curtains rust grown shower heads. They sauna have food and paper towels that grown women leave behind cause their to lazy to throw their trash away. As much as the charge and overprice there members you think they at least can CHANGE OR GET NEW CLEAN SHOWER CURTAINS.

This city sports is like anyother city sports but with lot less crowd. Its huge and has a lotta parking spaces. Olympic std swimming pool and kids swim classes as well while you workout. Has big sauna place and huge activity area for cycling and ball courts. Get your membership today. It also has a muscle bar.

Most of clients pay annual fees, Waterworld clients pay only 1/3 of membership fees, showers are used by the second guesses and themselves, living the area deplorable, from napkings to hair, locker areas the same. They have showers in the pool area but , the Waterworld And every other equipment it's out of order STAFF ITS VERY NICE RESPONSIBLE, AND RESPECTABLE.

Been a member since shortly after it opened in Union City. The place has gone downhill as of the review in 2024-04. The elliptical machines, treadmills, stationary bikes, etc. were old when they opened (the phone connections on the machines are for iPhone 4’s or 5’s); the covers of the weight benches are crappy, worn, and torn; the carpets are worn down with tape applied to them; and I could go on… The people working there are friendly and helpful. Although, the carpets and floor need attention from the cleaners. There is generally enough equipment, but you may need to wait for a bench, weight machine, or space to do your routine. They offer spin classes and aerobic classes as well as having trainers with whom you can work with. Overall, an okay place to work out, and spending a few thousand dollars on maintenance would benefit the look and feel of the place.

I visited the gym for the first time today, and my experience was far from welcoming. Upon arrival, the staff at the front desk, including a girl with red hair, and a hispanic guy, were not particularly friendly. She mentioned a promotion, but when I declined her offer, the guy next to her gave me an attitude. Despite that, he offered me a one-day free pass, which I appreciated, but the negative attitude was unnecessary. As I left the gym, I noticed no one bothered to say "have a nice day" or acknowledged my departure. If this is the level of customer service they provide, its hard to imagine many people will want to sign up for a membership. The staff could definitely benefit from better training on how to treat potential customers with respect and courtesy.

Yes, the gym is a bit small, but it’s never packed or overly crowded or intimidating like your typical gym. I joined this gym because I can always get what I need to done and the people who work here are super nice and friendly. The bathrooms could use a little love, but other than that, it’s a solid gym.

Poor customer service, Poor leadership and extremely unprofessional. While going to gym, I do not expect much interaction with employees. But for the reason that I had to interact with employees was because I took 3 day pass after my husband convinced me to do so. Pablo the manager was extremely rude while he overheard my conversation with my husband on phone where I was saying that they did mistake and didn't register me for 3 day pass and he thinks that this is the best location for me. I was planning to buy lifetime membership at this location. Shame on Manager who says we do not want customers or membership from people. I understand this is franchise business but someone who cares about this business should take corrective action before it reflects on your numbers.

If you’re someone considering this gym, do give this review a Read. Hygienic gym. Sort of Reasonable prices if you know you’d stay committed. Trainers at the gym are sometimes approachable, well honestly I didn’t have any problem. Cons BIGGGGEST: it’s utterly complicated to cancel membership with them. If you read other people that have given them a star you’d see all of them have 1 issue in common that is CANCELLATION OF MEMBERSHIP. Once you’ve enrolled, you’re TRAPPED. Let me explain it. I had to go back to India due to personal reason n also my grandfather wasn’t well. I tried earlier to cancel my personal trainer and membership, but they told me just to pause it and I won’t get charged for anything. When I called today 9/4/2024 they informed me that the membership was canceled not the personal trainer when in fact I did inform my trainer prior that I can’t continue the sessions because I’m been stuck with things. But still, I’m pretty satisfied with my personal trainer. He was really cooperative and understanding. But, what’s so off is that when they signed me up for the gym they told me you have to make it to the 1st 3 months sessions and then it’s upto you to go further with the PT or not. I don’t understand if I’m not taking those sessions why should I pay $40 per 30 minutes. You can have a fee for cancelling it abruptly but no you charge people for 30 mins without them attending $40. I’m very angry let’s be honest. The manager in charge that day told me repeatedly that it was my fault and that I knew I was moving to India so I should have canceled it sooner. I am sorry my grandfather wasn’t well and I did not know in advance. This fitness center made me feel so stupid and unwelcome when I wanted to cancel. This is no customer service when a customer isn’t going to make it to the sessions why should they pay for 4 weeks $40 each. I would recommend you to please be mindful with everything before signing up because they wouldn’t brief you well and make you accountable for everything. Also, be a little nice as you cancel someone’s membership just as nice you were signing them up.

I've been checking out the local commercial gyms in the Hayward area. I've been to Planet Fitness, City Sports, 24 Hour Fitness, and now Fitness 19. I usually use the free 3 day pass they offer. So far, I like Fitness 19 best. The free pass was easy and I felt zero sales pressure. The gym is very clean and organized, and the equipment I needed was available. Will definitely be considering Fitness 19 if I decide to get a commercial gym membership.

Great workouts

Honestly the facility is okay. The air circulation is quite bad and tends to get hot and humid down there. The staff are not as friendly but it’s a brush off, overall the gym is in good condition. But this gym would definitely be for the beginners in gyms and working out.

LOVE this Planet Fitness. So Far…THE BEST location. Showers and lockers room are very clean and cleaned often. They provide soap in the shower (which smells marvelous!), and spray to spray down the shower before and afterwards. The equipment is all new and clean, and the atmosphere is really good. Everyone in here seems SO nice & respectful. If you have any questions at all, just see Cecilia or Jenna! And on the weekends…Jasmine has ALWAYS got a big smile just waiting for you! THE NICEST LADIES on THIS Planet! They can help with anything (even if u just need a smile!). It’s just a different “vibe” from the other locations. And they have Grape Tootsie Rolls! Gotta Love those! We go here EVERY DAY…for a reason!!!

Since I moved to California this is by far the best Planet Fitness that I’ve worked out at. The bathroom were clean and the showers actually had shower heads in the shower. There was young man working the front desk by the name Jarred, he was very helpful on my visit. This location also has the new Cryo Lounge, it felt great. Overall great experience.

The gym is very large and has lots of new equipment, though there seemed to be a shortage of benches near the dumbbell racks. There were also lots of doubles for the strength machines and a very large selection of them. This is the first planet fitness I have been to that had a whole separate room for stretching. Overall, the staff were friendly I enjoyed my workout.

My experience was very pleasurable. I like how spacious it is. Very clean the massaging chairs are to die for. Great customer service. I had an issue regarding the shower room, I formed the people on duty and it was handled with efficiency and diplomacy.

I'm gonna be honest here - I can't justify giving this place more or less than 3 stars because I've only been a member here for 2 days, but I can say a few things; Staff seemed a bit too eager to make a sell. (I know it's their job, but I'd like to you know...try the gym out before jumping on board) which was not an option. There is a ton of machines here, and free-weights, bench-presses, squat racks, etc which is great - but the thing is this place appears to always be jam-packed. I like to work-out early in the morning, so I may just hold onto my planet fitness membership, since it's quite empty there early mornings, and then see if this place grows on me after a few more weeks. One last thing, (not that this is a pro/con against the gym itself) but the people here are largely serious about working out. I'd say 75% of the people in the gym at any given time are there to do business, not play around.

Disappointed with Gym Culture and Cleanliness I visited City Sports Club at 24500 Hesperian Blvd, Hayward, CA, for the first time today. I live nearby, so the location is convenient, and I signed up for a membership yesterday. My initial experience started on a positive note—the lady at the front desk was incredibly sweet, helpful, and joyful. Her customer service was excellent. Unfortunately, my experience went downhill from there. The gym culture at this location is messy and unhygienic. Unlike Crunch Fitness/Planet Fitness, where members consistently clean up after themselves and wipe down equipment, this gym seems to lack those basic standards. Many members here use equipment and just walk away without cleaning up. The weight setup also left a lot to be desired. While the gym has a lot of machine weights, it seems heavily focused on them and lacks variety in free weights. There are only three squat racks, which is very limiting for anyone focusing on strength training. To be honest, I’m glad I didn’t choose this location as my home gym. My job takes me past the City Sports Club at Whipple, and I’ll be trying that location tomorrow. Based on this visit, I likely won’t return here unless I’m only planning to use the cardio machines/Sauna room. This was a disappointing experience overall.

Everybody here is cool af Irvin and Trust the MMA and boxing trainers they are the true definition of personal training. Except JT he ain't so cool tbh.

Gym has gone down hill in the last 9 months. Broken and worn out equipment. Lots of equipment has ripped seats. Dirty bathrooms, no cleaning equipment on the weekends. Basically everything I left Planet Fitnes for

Basic repairs have taken a long time lately. They have been 2 bikes and 2 treadmills out of order since October. There is plenty of cardio so I don't think it has bothered enough people to complain. 2 of the biggest issues with the amount of torn upholstery across the weight machines and benches. Technically this is a OSHA violation as bacteria grows in the padding when the vinyl is ripped. There is a bench completely missing a mid back pad that can lead to injury. Club should definitely purchase 3 more olympic bars. There are 3 squat racks, 3 flat benchs, 2 incline benches, 1 decline bench and 1 shoulder press. There are only 7 bars so people constantly move a 7ft bar around the gym to work out. You would think with New Years crowds coming in there would be an attempt to repair obvious visual issues along with out of order equipment.

I have never been a gym rat, but OTF has changed my mind since August 2023. It started with an incredible pitch by Coach Jess, and Coaches Erika and Alyssa continue to be my favorite start of the day. I attend twice a week and it has immensely helped my mental health, as well as physical health. Classes fill quickly because these coaches at this location are the real deal as 100% amazing! Book in advance and don’t wait last minute. Great location! Modern and clean! Wonderful coaches and SA’s! Lots of parking!

Excellent coaches and front desk staff! Love my AM workouts here. So grateful to have an enjoyable way to maintain my fitness in my mid 40s ❤️

Stole my $30 for “free” group session. Never returned money back after politely requesting for a refund. It never explicitly mentioned on the website either while booking. They sends automated messages once you post a low rating to make it look like manager responds and provides an email but never responded back or returns the money. Money minded institute, expect something when you decide to join here.

Not retaliation but wanted to share awful experience with Orange theory fitness. I missed a free group session and they charged me $30 for it. I requested a refund and they said it’s in our policy to charge. I asked them then why wasn’t it made apparent on the website and they send me a screenshot of the hidden clause and basically says this one line among the verbose document. I immediately agreed that it was my fault not reading it and kindly help with a refund (exact words) they turned me down after multiple follow-ups and later ghosted me. I specifically told them I am a student and that this money matters to me, they ignored me. I am absolutely not happy about this money minded institute. I really don’t understand what mentality this organization has and I only wonder if they even care about the people who come in. Heard their pricing is pretty steap too. Moral of the story is they only care about money, not your well being. Beware of this money hungry institution that uses conniving tactics to steal your money. It is apparent that they are unable to earn in an honest way and pay their rent and electricity bill. Posting this after two months worth of follow up and being ghosted. This experience pertains specifically to Orange theory fitness Hayward. Update 10/26/2024. It’s been more than a week since I sent an email to the email recommended below by staff. Never got a reply back. I believe this is just an automated message to make themselves look like they care. End of statement, I would like to believe Orange Theory Fitness at Hayward location stole my money and they fake it like they care.

switch from Hayward hesperian City sports to here- it is such a huge difference. Not only the work out program here is so good, the coach are also very friendly.