Fitness 19

I visited the gym for the first time today, and my experience was far from welcoming. Upon arrival, the staff at the front desk, including a girl with red hair, and a hispanic guy, were not particularly friendly. She mentioned a promotion, but when I declined her offer, the guy next to her gave me an attitude. Despite that, he offered me a one-day free pass, which I appreciated, but the negative attitude was unnecessary. As I left the gym, I noticed no one bothered to say "have a nice day" or acknowledged my departure. If this is the level of customer service they provide, its hard to imagine many people will want to sign up for a membership. The staff could definitely benefit from better training on how to treat potential customers with respect and courtesy.

Yes, the gym is a bit small, but it’s never packed or overly crowded or intimidating like your typical gym. I joined this gym because I can always get what I need to done and the people who work here are super nice and friendly. The bathrooms could use a little love, but other than that, it’s a solid gym.

Poor customer service, Poor leadership and extremely unprofessional. While going to gym, I do not expect much interaction with employees. But for the reason that I had to interact with employees was because I took 3 day pass after my husband convinced me to do so. Pablo the manager was extremely rude while he overheard my conversation with my husband on phone where I was saying that they did mistake and didn't register me for 3 day pass and he thinks that this is the best location for me. I was planning to buy lifetime membership at this location. Shame on Manager who says we do not want customers or membership from people. I understand this is franchise business but someone who cares about this business should take corrective action before it reflects on your numbers.

If you’re someone considering this gym, do give this review a Read. Hygienic gym. Sort of Reasonable prices if you know you’d stay committed. Trainers at the gym are sometimes approachable, well honestly I didn’t have any problem. Cons BIGGGGEST: it’s utterly complicated to cancel membership with them. If you read other people that have given them a star you’d see all of them have 1 issue in common that is CANCELLATION OF MEMBERSHIP. Once you’ve enrolled, you’re TRAPPED. Let me explain it. I had to go back to India due to personal reason n also my grandfather wasn’t well. I tried earlier to cancel my personal trainer and membership, but they told me just to pause it and I won’t get charged for anything. When I called today 9/4/2024 they informed me that the membership was canceled not the personal trainer when in fact I did inform my trainer prior that I can’t continue the sessions because I’m been stuck with things. But still, I’m pretty satisfied with my personal trainer. He was really cooperative and understanding. But, what’s so off is that when they signed me up for the gym they told me you have to make it to the 1st 3 months sessions and then it’s upto you to go further with the PT or not. I don’t understand if I’m not taking those sessions why should I pay $40 per 30 minutes. You can have a fee for cancelling it abruptly but no you charge people for 30 mins without them attending $40. I’m very angry let’s be honest. The manager in charge that day told me repeatedly that it was my fault and that I knew I was moving to India so I should have canceled it sooner. I am sorry my grandfather wasn’t well and I did not know in advance. This fitness center made me feel so stupid and unwelcome when I wanted to cancel. This is no customer service when a customer isn’t going to make it to the sessions why should they pay for 4 weeks $40 each. I would recommend you to please be mindful with everything before signing up because they wouldn’t brief you well and make you accountable for everything. Also, be a little nice as you cancel someone’s membership just as nice you were signing them up.

I've been checking out the local commercial gyms in the Hayward area. I've been to Planet Fitness, City Sports, 24 Hour Fitness, and now Fitness 19. I usually use the free 3 day pass they offer. So far, I like Fitness 19 best. The free pass was easy and I felt zero sales pressure. The gym is very clean and organized, and the equipment I needed was available. Will definitely be considering Fitness 19 if I decide to get a commercial gym membership.