Burn Boot Camp

Love love love this gym! Such great trainers and community. Child watch has been the best part as I’m solo parenting while my husband is on deployment. Gives me time to focus on my health with the comfort of my 4 month old being right next door!

My boyfriend and I, both with extensive athletic backgrounds and military experience, tried out Burn Boot Camp in May while searching for a gym that fit our needs. We attended three sessions, and that was more than enough to decide it wasn’t for us. During our last visit, we encountered an instructor named Kendall, who seemed more focused on nitpicking us than on helping those who were actually struggling. It’s curious how the only ones with decent form were the ones singled out, while others were ignored. My boyfriend raised this with management, and the response? Nothing. No follow-up, no apology—just silence. Today, my boyfriend receives an automated text inviting him back. He politely explained our experience and asked not to be contacted again. You’d think that would be the end of it, but no. Instead, he got a dismissive, “I’m sorry you felt that way.” Classic non-apology, showing how little they care about customer feedback. So, here’s the review we promised. If you want a gym that overlooks your concerns and sends passive-aggressive responses instead of real customer service, Burn Boot Camp might be for you. If you expect better, keep looking.

I knew Burn was the community I was searching for the moment I joined the first pop up camp in the parking lot. The trainers and staff are so professional, kind, and create such a fantastic experience every time I walk through the door. This type of leadership flows down into the members and everyone truly supports everyone. I have grown so much not just in the physical aspect, but also in my confidence/self-worth. These achievements wouldn't have been possible without the Fair Lakes Burn staff and members supporting me through every challenging rep, station, and camp!

I joined Burn three months ago and I have been a regular ever since. The trainers are amazing, especially Sam and Courtney. They are encouraging and make the work out fun! They all make sure that no one is left behind. I recommend it to everyone who is loves HIIT style workouts. The workouts are different each day and that keeps you coming back for more!

I’m going on month 4 at Burn. I’ve worked out at CrossFit gyms and others that are somewhat similar so I have something to compare Burn to. Burn has been an average experience thus far. I do enjoy the workouts, but I wish there were mirrors as the classes are WAY too large (sometimes over 20-25 people) for trainers to accurately correct the form of every person in class. Which I do believe is an issue given the cost of the membership fee. I’m not huge on the partner workouts as I am a very shy person, but I understand they’re looking to build a community. I’m also weird about germs. I think it’s odd that 20+ people are touching the same equipment for 45 minutes in rotation and no wipes or sanitation methods are offered. As of now, I don’t think it’s worth the value ($175 per month is what I pay) unless you utilize their child watch and they offered more oversight during workouts. I don’t have children so this wouldn’t apply to me. I’ve only had one focus meeting that lasted maybe 3 minutes if that, and it was during my trial week. During my focus meeting I wasn’t measured or weighed although I’ve heard the opposite from other members. I will continue my last two months and hope things turn around!