HOTWORX Round Rock, TX - University

Today I had the pleasure of experiencing a service that truly exceeded my expectations, all thanks to the new management and new ownership at the University location. I pointed out a small hazard with one of the saunas and before I finished my session, the small issue was already being repaired. It wasn't a major problem, and I truly did not think they would get to it that quickly. I was very impressed with such quick response. It is clear that a fresh approach has been implemented by this new team. The attention to detail is remarkable – no aspect of the customer experience was overlooked. It is evident that the new management truly cares about the quality they provide. It's refreshing to see a team that focuses on the finer details without sacrificing the bigger picture. The improvements are noticeable, and I look forward to seeing how this new ownership continues to enhance the experience. Highly impressed and excited for the new year!

I love that HotWorx is accessible 24/7. It’s always clean and the staff has always been super friendly and helpful! If you’re curious, they offer free try-it sessions, try a HIIT class and a longer one like yoga or Pilates. They also have a small weight section and bathrooms with a shower. You will definitely sweat in these classes!

Feel the burn! Friendly staff, very clean, spectacular Hotworx. We tried the heated cream and loved it. We are just visiting but this would be our daily Hotworx location if we didn't live somewhere else.

I’ve joined hotworx about 4 months ago and it has been amazing, everyone is so friendly and supportive, the most I like about this gym is how organized it is, they manage a really nice app where you can check the workout you would like to do with times and also if someone will be there with you or not, I like how secure it is, you only need your code or your phone to go in, they offer water fountain, and a really cool snack and drink machine, have to mention the amazing work the owner Carmen does, always being so nice and welcoming I love talking to her !

My account was on pause due to personal health issues which made it so I could not be in the sauna. They then took my account off hold and charged my account with no notice. I recommended that they just use it towards a cancellation and to take my account off hold but they refused to put it towards my cancellation fee even though I was not using the facility. They do not care about pregnant ladies or beast feeding mamas. It’s very sad because I transferred from out of state and did not expect this kind of service.