[solidcore]

Great instructors, but whoever they have staffed at the front desk does not answer the phone and is completely relentless and unhelpful. I drove 50 minutes to attend a class here, 20 minutes of which was spent in bumper to bumper traffic on 75 that I could not have foreseen. I sprinted to the studio after parking and arrived at 4:06 for a 4pm class, 1 minute after the door to the studio auto locks, and although they had someone staffed at the front desk that day, which is not always the case, she was completely unsympathetic to my situation and refused to make a one-time exception even though I was clearly out of breath trying to rush to the studio as soon as I possibly could. When I asked if I could at least be rebooked into the next class (which still had empty spots) or if she could mark me as attending the class so I don’t get charged an additional cancellation fee, she also refused to help. I respect that Solidcore has a late policy, but I have never encountered a studio (other Solidcore studios included) that is this rigid and unreasonable to longstanding clients. I am glad that there is a new Solidcore studio in Addison, as I won’t be returning to this location.

Instead of spending hours in the gym, 50 minutes truly is all you need for an effective, total body workout. Been going here for more than 2 years after getting hooked from a third-party fitness class app. Even as a collegiate athlete, I never had defined arms or abs. [solidcore] classes changed that, and I find myself wearing stomach- and arm-baring clothes now, I feel so confident. Coaches are supportive, encouraging and are focused on safety. They get to know your name, so it's a welcoming environment. It's expensive, but they have quarterly challenges, pop-ups and great swag, so you get what you're paying for. Door entry can be confusing if you booked via third party -- download the [solidcore] app (third-party booking should still appear if you use the same email on both accounts) so you can find the code/easily enter. And yes, they will lock you out if you're more than 5 minutes late and the fee is hefty. Traffic sucks/things happen, but I appreciate that 1. Late people don't interrupt class and 2. It's also a safety thing -- if you're not on time to do the warmup, you're more likely to get injured. Depending on the membership level, it includes one free "late" pass for such situations. You will sweat -- bring a towel, water and sticky socks ... and tenacity, as this is a challenging workout. No showers, but they do stock products in the bathrooms to freshen up. While they offer beginner classes, this is best suited for intermediate to advanced fitness levels. If you have questions, I highly recommend texting the studio, as they tend to be the most responsive that way.

Absolute worst service. This was my first class. I arrived 15 minutes early and was having issues with the door. The lady at the front desk just sat there and stared at me through the glass. This caused me to miss my class and be charged a fee. What a shame. I was in disbelief as I stood outside the door looking stupid. just wasted money and credits.

Julie was amazing!! It was my first class and she was so helpful and uplifting. Highly recommend her classes!!

I tried [Solidcore]for the first time today. London greeted me with a warm smile and the instructor Erica, was fantastic. She was motivating and took the time during class to make sure my equipment was properly adjusted. I had a great workout and will definitely be back! Great job! 5/5 stars!