Planet Fitness

Love this PF location. I'm a Black Card member who goes to workout at many various PF locations. This is one of the cleanest gyms I've been to. I actually witnessed a PF Associate cleaning the Men's locker room. I've never seen this before as most locations wait until the contracted cleaning crew comes in late at night to perform a quick housekeeping clean up. There are plenty of various workout machines & tv monitors to view. Outstanding job Cypress location.

Wow!!! This was my 1st time to this location off 290 & Spring Cypress! Walked in around noon on a Sunday and I was very pleasantly surprised! This place was “Gleaming” like the Emerald City!!! They have soo many cardio machines to choose from and their treadmills are Amazing! Place was top to bottom clean! Locker Rooms, showers and Bathroom Clean and Just soo esthetically pleasing! Employees on floor cheerful and helpfully! Natalie helped me figure out the tv connection and she was very kind and genuine! The Spa Club was wow!!! I think I’ll be coming to this location more often!!

I would give zero stars if I could. A bald man behind the desk, possibly in his mid-40s, gave me the worst customer service experience of my life. My girlfriend and I decided to try out this location for the first time today, and we will never go back. We finished our leg workout and wanted to try the Black Card Spa, which initially drew us in. When we approached the desk to use the Beauty Angel and the tanning bed, the bald man immediately yelled, “NO, YOU CANNOT DO THAT.” Puzzled, I asked for clarification, but he just kept repeating himself before finally explaining that we both needed memberships to use the machines. Fine, but he could have communicated that like a normal person. I decided to wait while my girlfriend used the tanning bed. The bald man then asked her to choose a number between 1-6 for how badly she thought she would burn. Confused, she responded, “You can max it out; I don’t burn.” Instead of accepting her answer, he continued to patronize her, demanding she pick a number. This man clearly lacks customer service skills and professionalism. He seems to hate his job and retaining customers even more. Planet Fitness, this man is a liability to your company!

it's a pretty decent sized gym with lots of good amenities my wife has a membership and she can bring along a friend. it shows not to sign up for planet fitness because I can always join her. and I did sign up at crunch fitness at their top membership so I can bring her to some of the classes that they have that planet fitness does not offer.

After being gone from the gym for a couple of months, due to the holidays and some medical issues I had to deal with. I had finally had the time to come back to the gym, only to find at my dismay, that this gym is no longer 24/7. The only reason I go to this gym is because it is so conveniently close to my work place, and to find out that I can only go 3 times a day instead of my usual 5, I feel as if it's just no longer worth it going here. I think I might as well just cancel my membership, if I can't go to this gym whenever I can/want...just plain inconvenient..