Crunch Fitness - Erie

I have held off on writing a public review as long as I possibly could—I understand that it’s a new gym and some kinks need to be worked out—but after numerous (kind) complaints to staff have seemingly fallen on deaf ears I feel I don’t really have a choice. The locker rooms here are completely disgusting. I don’t understand how a gym that has only been open for two months has gotten to this state. There are always overflowing garbage cans, toilet paper absolutely everywhere, incredibly dusty floors (I would doubt if they have been swept more than twice since opening), what appears to be grease spots on the floor, salt stains, etc. I once saw a bandaid remain in the same spot on the floor for over a week. The showers have no caddy or shelves to place your belongings. This has also been complained about and seems like a very easy problem to remedy, but no solution has been provided. (And…given the state of floors as mentioned, I don’t think anyone would want to put their personal belongings on the floor). Upper management once told me they were working on it, but nothing has been done in two months. The scale in the women’s locker room has been broken/missing since the first week upon opening. I have overheard other gym goers claiming to want to cancel and go back to their former gyms due to these cleanliness issues. It’s a lovely new gym with ample space and equipment, but the lack of upkeep really strips it of any prestige that it had upon its grand opening.

The facility is really nice, generally pretty clean and for the most part the staff is friendly. The biggest concern is that many times I went to the front desk to request a hydro massage bed, and I was ignored for over 5 minutes because they were so engrossed with their cell phones on social media and messaging. It was visible what they were doing, there were no other customers and I had to wait for their personal lives. It’s not professional or appropriate at a workplace. I hope it’s addressed soon, as it is a major deterrent for people.

I've been a member of many gyms over the years in Columbus, Pittsburgh, and Daytona Beach, and Crunch Erie has the best overall selection of quality equipment that I've had the opportunity to use. It consists of mostly Hammer Strength and a lot of Matrix, as well. I got the complimentary first training session with Maddie, and she was fantastic - very knowledgeable and good at explaining movements. I have spoken with the GM Chet, and he is enthusiastic and I can tell he really cares about making the gym top notch. Since they've opened I have noticed he has been fine tuning things and making it even better. Highly recommended - 10/10 -Bruce

Incredibly disappointed and disgusted by Crunch Fitness. My husband and I signed up because of its convenient location. We were offered a free body scan & meeting with a personal trainer. I figured why not take advantage of these membership perks and said yes. I mostly went to the appointment for the body scan - well, the body scan machine wasn’t working (and still doesn’t a month later). The meeting with the personal trainer was uncomfortable and unpleasant. I expected to get a few suggestions for workouts and/or diet - instead, I received a very boilerplate questionnaire and was walked around the gym and asked to do exercises that I frankly don’t know how to do, even after stressing that I have gym anxiety. After this, the “trainer” attempted to give me a sales pitch and told me it would cost over $200 every two weeks for ONE HOUR PER WEEK (two half hour sessions). I left Crunch feeling extremely uncomfortable and also angry that I fell for such a bait and switch. Two weeks later I went in and cancelled my membership. The gentleman at the front desk was incredibly rude (the manager Chet was there at the same time). I explicitly asked if there was anything I needed to sign or if he needed to give me something to prove I cancelled - he said no, you’re good to go. Luckily, when my husband visited recently he asked if my membership had been cancelled - and it hadn’t. So this employee (with the manager present) lied right to my face and told me he had cancelled my membership when he just flat out didn’t. Also - their “personal trainers” aren’t qualified personnel. I know several people who work there and it’s basically a part time side gig. Needless to say - my negative first impression was correct. I will never be returning to Crunch, and will be sharing this experience with everyone I know.

Love crunch I go daily. The kids love going!! The staff is on point. And if your looking for a PT coach mark is awesome! He'll kick your butt right into shape :) took all my crap and kicked my a** at the same time not an easy task A+