Planet Fitness

Yesterday, I re-joined Planet Fitness. I am a previous member but decided to try another gym with more frills, but after a year of realizing I was not going to regularly drive to it since it’s too far from home, I went back to Planet Fitness. When I walked through the door, I stood at the counter where the guy stood texting on his phone until my husband, who is a member, had to get his attention after we had been waiting a couple of minutes. I told him I wanted to rejoin since the ‘join for 1 dollar’ was ending and I didn’t want to miss it. He went ahead and helped me although it seemed like I was a disturbance in his day, and he would have rather not been there. There was another young guy who ended up helping and he was not much better. He didn’t even offer me the fob for my key chain-my husband also had to speak up and ask for that. Although it wasn’t the worst customer service I have encountered over the past month, it definitely wasn’t the best. I know it’s a good value because of the low price, but if there was a more convenient gym that was even slightly higher, and this is the kind of service that I received on a regular basis, I would opt for the slightly higher one. Hopefully moving forward will provide some better experiences. I guess we’ll see.

The people that work there are extremely unprofessional. Also they have double charged us for months, because our primary payment method was recently updated however the secondary payment method was still valid. Be careful when you join, because canceling membership for any reason can be a hassle. Even a quick Google search on Planet Fitness' business practices reflects this

Planet fitness takes advantage of their memberships. I cancelled the membership before i got charged for the month and they still proceeded to try and take the money out. First two times didnt go through. Third time a couple weeks later i see a charge for $40! Its been in “pending cancel” for an entire month! I dont recommend. They also make you come in person to cancel instead of offering an easy way to cancel over the phone or online. They try to justify it by saying “oh well we charged you but you can still come to the gym for the remainder of the month” like im not cancelling bc i dont wanna go to that gym anymore. I havent been to that gym in over a year and because of my mental disability would always forget that i have to go in person to cancel. Horrible experience.

Very rude ppl. The assistant manger is very rude and hostile. She doesn't know how to have customers service. When asked a question or deal with a task, her voice has aggression. She throws around her title like she owns the establishment. The restroom is always dirty, no sprays inside the showers to clean or disinfectant. Addressed some issues to the manager but he didn't seem too concerned. Only two staff that work there are very friendly and greet u and tell u to have a nice rest if ur day. Other ppl just watch u and stand in the corner and be on their phones. Especially the so called assignment manager. She won't greet u or smile. She looks rude and is a rude person. Bad person to represent ur company. SMH. I will NEVER come back to this place ever again. Canceling my membership and trying out a new place.

Friendly personnel, accessible facilities and hours, excellent equipment available, great location and much more…