The Fitness Factory of Charlotte

My favorite gym I’ve been to. Period. I travel a lot. The owner keeps this place on the up and up. Always getting new equipment. Great atmosphere. Lots of space. 10/10 recommend

On multiple occasions I received unauthorized charges to my account after pausing my membership. Gym set an arbitrary date to resume my membership without my written or verbal consent. Customer service is unhelpful and not knowledgeable enough to assist with billing issues. Owner is willing to lie and claim ignorance to continue to take your money. Terrible business. Would not recommend if you don’t like randomly being charged large sums of money.

Pros: the people that go there are friendly and serious about strength training. It’s a family owned biz which is super cool. Owners are friendly and down to earth. There is a huge dog that hangs out in the entry area sometimes, so if you are lucky, you might get a pet in after your workout. Even at peak hours you can still reasonably get to equipment you need and the spacious area makes it feel less crowded. When equipment is out of order, owners seem to be on top of it. Cons: Pricing is more expensive than comparable gyms in the area and that’s just for the basic membership. No military/emergency service discounts. There’s no AC. Like none. So when it’s 98 degrees outside, it will be pushing 100 something inside. Some masochists might count that as a pro, but just warning you. There are a couple of machines that I would like to see that aren’t there, so I have to modify my workouts to suffice. Maybe they’re on the premium side of the gym. I dunno. Overall, it gets the job done and should be nice inside once weather cools. People are super nice but it is more expensive than other typical memberships, so it depends on what is important to you.

The Fitness Factory is hands down the best gym in Charlotte. They have the largest variety of machines and is filled with a mix of the best brands in the industry. It is very well run from the top down to each staff member. They are always adding new equipment while investing resources into maintaining everything they have. I know this from personally as I come in to do preventative maintenance each quarter while making visits in between as necessary. I highly recommend this gym to anyone interested in improving their fitness at any level!

This gym really sets the bar for every other gym to achieve. Versatile equipment for anything you could possibly need. The staff is friendly and accomodating. Love this place!