Johnston YMCA

Before signing up for a membership, be aware that there is a predatory cancellation policy that will not be adequately made clear and hidden in the “fine print”. They word it in a confusing way but you will have to pay for the entire month that follows the month you cancel in. The gym itself is nice with plenty of equipment all in good condition. It gets fairly busy from time to time but it isn’t bad compared to the more inexpensive gym options. The staff were all very friendly and helpful. My only general concern was about the dated software the YMCA uses to manage accounts and store credit card information. My card was not being correctly charged each month and I seemed to have to repeat payments on strange schedules which made me feel uncomfortable about the risk of extra, duplicate, and/or fraudulent charges.

This is my favorite YMCA. It represents the diversity of the neighborhood. They provide a lot of services affordably. The staff are so kind and welcoming. There is plenty of devoted parking for the gym itself.

It's giving "take your money without fully providing what you paid for" ATP. They canceled 2 Swim classes due to weather, they've only rescheduled 1 to make up for the 2 canceled. When asked about the 2nd makeup class date they instruct you to contact a person who doesn't return emails. I've been given the run around simply for expecting what was paid for OR a partial refund for their failing to provide all of the service/classes paid for. It's bad enough nowhere on the sign up for the session did it mention there wouldn't be classes on Memorial Day. We found out on the 1st day of class in a rude & laughing in our faces manner for asking. Mecklenburg County Park & Rec are now also offering swim classes for a MUCH cheaper cost. Had Google supplied that information before I signed up for the YMCA, I'd have picked them instead bcuz everything I've heard about the Y has been proven true via this experience. So unfortunate for a once reputable organization. I gave 1 star bcuz at least a couple of instructors were nice & some staff. Should there be a change, I'll gladly update but we'll see. If there's not, I may follow up on the advisement of seeing how many others haven't gotten all they paid for too via social media. Maybe it's worth looking into in more ways than one.

So poorly run, closes when the manager that night wants to go home. Sauna closes whenever the cleaners want to go home, when you cancel, they make sure to charge you full price(outrageous price for the poor quality facilities and management) 1 more time when you cancel. Cancelations also take 7-10 days unless you call, making sure to squeeze the money out of you. Parking is a joke, listen to all these reviews before joining. I know I wish I did.

I love the place and the staff. Maybe stop hating so much on the little stuff, if you have an issue with this Y there’s two more right down the road not even 10 minutes away. Covid messed a lot of people up so obviously people are gonna be struggling but you’re not helping the staff or the business if you act like a Karen when they are trying to progress. Maybe try to be polite rather than letting your anger get the best of you. This is coming from a 21 year old too btw. :)