Orangetheory Fitness

I’ve been a member of Orangetheory fitness for 10 years at least. I’ve been to several gems. Montvale is absolutely the best one and surpasses all of my expectations. Facility is spotless, the trainers are motivating it understanding. And the front desk staff is always welcoming and kind.

I have been to almost 100 OrangeTheory Studios and OTF Montvale is a FAVORITE. *Coach Katelyn always makes me, and EVERYone feel good about themselves with her support, encouragement and all around good cheer. *She also gives alternatives on the Fitness Floor when the Lunges hurt my Foot. Or my thighs. Ha!! 🤩ALL of the Coaches are so Great!🤩 *Coach Destiny is another great Coach Cheerleader. She gives great personal training suggestions on the fitness floor!! I always know she will make sure my form is correct for my most efficient movements. *Coach Steven is enthusiastic, helpful, kind and demonstrates with wonderful clarity!! I love taking his Strength50 classes!! *Coach Taylor is a born teacher and coach and her classes are so well run that clarity is her middle name!! I love Sundays with Coach Taylor! *Coach Drew coaches at 5am so I haven’t made it to his class but I know everyone that does, loves him!! 💪 *Coaches Lucas & Coach Dan are new so I hope to get to their classes one day. 👯‍♀️OrangeTheory is my best place to get a full, complete and well rounded Workout with the Tread or Bike or Strider and the Rower and Fitness Floor. -The Workouts are different EVERYday and the Coaches enthusiastically guide through the 60 minute Class. -OTF has Studios all of the United States and the World!! -I never have to lose consistency of my Workouts. -I make OrangeTheory Reservations before I go to Florida, California and even driving across the United States. 🏬 My favorite New Jersey OrangeTheory locations are Montvale, Wyckoff and Ramsey!! 🤩Manager Mia!! Staff Liv & Mike make EVERY feel Welcomed, included, part of and Proud of themselves for showing up!!🤩 AND all locations are great!! #HaveOTFwillTravel CathyJo Diaz 12.31.2022 Coach Katelyn at Montvale OTF saved me from my sore left foot metatarsal pain. I thought I’d have to stop coming to Orange and Coach Katelyn said, “Try the Bike.” -It has been wonderful!! I even did the Signature Everest on the Bike, and did great. :) 💪Coach Katelyn also gives me alternatives on the Fitness Floor when the Lunges hurt my Foot. -All of the Coaches are so helpful! 👯‍♀️OrangeTheory is my best place to get a full, complete and well rounded Workout with the Tread or Bike or Elliptical and the Rower and Fitness Floor. -The Workouts are different EVERYday and the Coaches enthusiastically guide through the 60 minute Class. -OTF has Studios all of the United States and the World!! -I never have to lose consistency of my Workouts. -I make OrangeTheory Reservations before I go to Florida, California and even driving across the United States. 🏬 My favorite New Jersey OrangeTheory locations are Montvale, Wyckoff and Ramsey!!💖🤩 -But all locations are great!! #HaveOTFwillTravel CathyJo Diaz

I love orange theory Montvale the coaches are the best. They are always ensuring that I get the best out of my workouts and I love how they come over and give me pointers on how to improve my exercise to get the most out of class. Although not every class is my best I know that I work hard for an hour and got some exercise done.

Horrible Experience - Avoid at All Costs I have never had such a frustrating and infuriating experience with a gym or business in general. I signed up for Orangetheory in Montvale when they had the founders' membership rate of $139, and I was going religiously until COVID hit. Like many others, my routine was disrupted, and when the pandemic hit, gyms closed. Orangetheory was one of the last gyms to close, but even after restrictions were lifted, I wasn't comfortable going back. So, I paused my membership. Here’s where everything went south: When the gym reopened, my membership automatically resumed, and I wasn’t informed about it. I didn’t even realize the charges started again until months later. I called the gym, and the manager at the time assured me that the charges would be refunded for two months, and they would freeze my membership until I was ready to return. That seemed fair, and I was happy with the arrangement. However, after I noticed another charge 11 months later, I realized they had resumed billing me after just one month of "freezing" my account. I immediately called, only to find out that the manager I spoke to was no longer with the company, and John had taken over. John was completely unhelpful and cold. He told me there was nothing he could do, and that the best he could offer was to refund me six months of the charges and cancel my membership. At that point, I was out $1,529, and I felt completely helpless. I tried to work with him, begging for any other solution, but he was rude and dismissive. I was in tears. To make matters worse, after I contacted my bank to reverse some charges, Orangetheory went ahead and recharged me for the amount they had refunded. I was livid. John, as usual, was conveniently "out of the studio" every time I tried to get in touch with him. Eventually, I had no choice but to cancel my credit card and ask my bank to help, but they only refunded me for one month as a "courtesy" due to the ongoing issues. Now, almost a year later, I’ve received a collections letter for a payment that was their mistake. Honestly, I never even wanted the "six-month credit" because I just wanted nothing to do with their shady practices. To top it all off, John was incredibly rude in every email correspondence and repeatedly misspelled my name, even though I signed every email clearly with my full name, “Sanah.” The lack of respect was astounding. This has been the worst customer service experience of my life. Avoid Orangetheory Montvale unless you want to get charged unfairly, deal with apathetic management, and face the possibility of being sent to collections for their errors. This place is a nightmare. **Rating: 0/5**

OTF is the only workout regimen I can actually stick to and I love this location. The coaches are great and staff are friendly and welcoming. The equipments are also well maintained and clean. Thank you Orangetheory for helping me on this fitness journey!