Anytime Fitness

If I could leave zero stars, I would. Customer service, ethics, and professionalism doesn't seem to be a part of gym owner Amy Paolinelli's business model. Based on some of the other reviews I've seen on here, my complaint seems to be a trend at this gym. Amy has a trend of charging gym members, including myself, after they've canceled their memberships, claiming that they froze their account and didn't cancel. Or she just likes to make it very difficult to cancel. I canceled my gym membership in September of 2021 because I signed up at Lifetime Fitness in Green Valley. I turned in my fob that I used to access the gym and never returned since September of 2021. Fast forward to last week, and I see a charge in my account from Anytime Fitness. After going to the gym and speaking with manager Tristan, my account hadn't been canceled but had only been frozen for 3 months, meaning I've been having bi-monthly charges of $27.50 coming out of my account since December of 2021. I did feel like an idiot for not seeing these charges and I do accept some accountability for that, but I wasn't exactly looking for that charge because I thought I had canceled. Tristan told me he couldn't issue a refund of that size and I would need to speak with Amy. After repeated calls and texts, I finally reach her 3 days later. Amy immediately told me she would not give me a refund of any kind, even though she collected $2,020 from me since December 2021 and I never used the gym once since September 2021, which she knows. She found one email that she sent me saying that she was freezing my account, yet she supposedly doesn't have anything in writing from me asking for the cancellation or the freeze she claims I asked for. I think there was a misunderstanding and she froze my account instead of cancelling and I just never saw her email. I don't know if it went to spam or what, but I never saw or received that email, otherwise I would have responded and clarified the situation. I take accountability for my part in that as well. Even so, I thought maybe we could come to an agreement and she could give me a partial refund, especially since I hadn't been to the gym once and the email she sent me lines up with when I canceled my membership to go to Lifetime. But Amy wont' do anything and refuses to refund me a dollar. Amy doesn't care about her gym members at all and probably makes a killing off some people who sign up and rarely go to the gym. I am not like that. I'm a fit Marine veteran who goes to the 5-6 days per week. I had no reason to keep two memberships and would have used it had I kept it. Don't go to this gym. Amy is a horrible gym & business owner. A good owner would have seen the timeline and understood that there was probably a misunderstanding on her part and at least offered some kind of refund, if not a full one.

Wish I could leave 0 stars. No ethics or morals here. It is almost impossible to cancel my membership. I've been trying to for almost 3 months, and no one at the gym replies to me or helps out. BBB should look into this gym ASAP.

Small but perfectly formed. I use this gym when visiting my parents and I wish I had the same back home. I get the same workout as my £200 a month gym. Always clean, always friendly, never too busy.

The staff is friendly and professional. The gym is clean and equipment is great. I love the ease of getting a fluid work out in without having to wait for machines or equipment. Great environment!

I would definitely recommend tristen as a trainer not only is he a friendly and very easy going guy BUT also helped me with my form and really showing me how to get the most from every work out. Once he helped me with my deadlift and explained and showed me how to get the full range and I saw more results and helped me gain the muscle correctly , and feel so much better . Now I even feel better with myself !