Gold's Gym - Rockville (Wintergreen)

I have been member for 5 years, and recently terminated my membership due to their mishandling of my credit card on file. Most front desk folks aren’t professional with their service. Previous manager Mike tried his best, but now that he is relocated there’s really not much in terms of proper management. Had good time as a regular but for the lack of proper management.

The gym itself is a 3-star gym. Nothing particularly good, but it has what you expect from a basic gym. However, the process of cancelling a membership is slow, inconvenient, and costly. I moved away from the gym, and needed to cancel my membership. There is no way to conveniently cancel online. After 2 weeks of calling them to cancel, I was still being charged for my membership. I eventually reached a representative on week 3, and my cancellation request was honored. The catch to that you cannot cancel immediately, but for 30 days out, during which they charge you. While I initially requested cancellation of my membership on Sept. 3, 2024, my request was not honored until Sept. 17, and so they are keeping my membership active until Oct. 17 and charging me for that time. That comes to 3 bi-weekly membership fees totaling about $60 after my initial cancellation request, for a gym I'm not close enough to conveniently visit.

The front desk worker, Mark, has an aggressive temperament and acts like he owns the gym, creating an uncomfortable environment. He stares intently at members while they are working out, including females, looking for an opportunity to harass them and let his anger out at a minority. He is often friendly to white members and will walk to their machines and chat loudly, disturbing the other members who are trying to workout. Read the reviews and you'll see the complaints from minorities and praises from white members. No gym should have these many reviews about the front desk guy. Someone with anger management issues should not be working the front desk let alone have access to the personal information of the members. Management will not do anything about it except provide a canned response, it's clear this has been going on for years. I felt discriminated against and do not recommend this gym. Actions reveal values and this is clearly a gym that does not value diversity, inclusion and respect.

This place is soooooo old, most of the machines have something wrong with them. Lots of wasted space with broken cardio equipment. They also gave me a $5 discount, then took it away after a few month. Please fix your equipment!

Heat is turned off in the gym when it is 30 degrees outside . Freezing inside the gym. Terrible!