Orangetheory Fitness

Do not make the mistake of filling out the form for a free class if you don’t plan to book said class at the same time, unless you enjoy being hounded daily with calls to remind you that you have said free class. Apparently asking to be removed from the reminder list is ignored, since I received no less than four voicemails after calling back to ask that I not be hounded any longer, even after I blocked the number. Any iota of interest I had in orangetheory and this location in general has been completely obliterated by the repeated harassment over the free class - at least the most recent message I got warned me that they wouldn’t follow up anymore.

Had the worse experience in this Orange Theory branch. It took them ages to cancel my membership. Although I have given written notice and stopped by physically twice, couldn’t get a hold of the manager. Finally after 3rd visit I was able to see the manager in person which did not want to help at all. I was charged 2 extra months of full membership due to their unavailability to cancel my membership. I definitely don’t recommend you to work with this management. They need to have a different policy to deal with cancellations. Kelsey definitely was not helpful!

I have done regular gym memberships, personal trainers at two different gyms. I have done workouts with friends. Orange Theory is a different type of workouts. It has accountability. It has motivation, and it has variety to keep things interesting each workout. I feel like I have gotten a good workout. It has a good mix of weights and cardio, and you can watch your heart rate and zone the entire time which is incredibly motivational for me. The environment is very welcoming, and they have mastered the fine line of gentle yet motivational.

I really enjoy OrangeTheory’s group classes—they work out all of my different muscle groups for me and having classmates motivates me to get to my next goal!

The coaches and facilities are the highlight the business but it stops there. You pay obscene prices for with little leniency. Cannot be a second over 5 min late to class, then they fine you for it. Ive especially had this issue with Macie at this location where she holds it as law. I have not had great experiences communicating with her on class attendance, billing, and membership cancellation. I also worry that this is not healthy environment to be working in as I often see new faces behind the counter every month. It's seems like customers are often pushed on sales for memberships which will make any person uncomfortable.