Crunch Fitness - Mount Prospect

This was a terrible experience. I canceled my membership after a week and I was told I have to pay for another month... because I had to go in to cancel my membership. I didn't feel comfortable at all. The staff is indifferent and there was no training of equipment. Don't bother with this gym.

I've been a member for over a year and I can definitely agree with all the other reviews written. Crunch used to be a decent gym, but it's gone downhill. Every other treadmill is broken and they haven't been fixed in months. I've only seen technicians in here ONCE or maybe TWICE to fix them and even then, I don't think they were fixed. The steam room in the women's locker room has been broken for as long as I can remember. The sauna is constantly broken/out of service.The hydro massage is also broken. I asked the front desk when it would be fixed and they said they had no idea.. These are amenities that people want, come for AND PAY FOR. The staff is underpaid and definitely don't want to be here. They drop like flies. Gigi, however, is the sweetest and most helpful out of everyone here. I love coming in and seeing her welcoming smile. It's always nice to talk and catch up with her. She deserves a raise! Same with trainers. I've seen them go through handfuls of employees at a time. I feel like every time I come in, there's a new face. The cleaning lady even talks about how she hates it here and I haven't seen her in over a week. I'm currently on the treadmill typing this and the woman next to me RUNNING FULL SPEED, her treadmill randomly stopped and gave an alert saying "key down". That's beyond dangerous. What am I paying a BASE membership of $20 for? I could only imagine how the people who pay more money for a membership feel. Not to mention, they never charge me the same time every month. Isn't that part of a membership? Getting charged the same date every month? I'd suggest taking your service somewhere else

This place needs a lot of work. After visiting other Crunch locations, this one is sad. A lot of broken equipment, not clean, no paper towel dispensers. Other places opening up in the area I am considering switching to. Update: guess there is a slight improvement. Looks like they got rid of the broken treadmills. Place is still dirty. Unfortunate because it's close to home.

I usually have a high threshold for everything that is wrong with a place but crunch fitness really is the bottom of the barrel. The worst managed gym I’ve ever seen. Bathrooms always dirty and never have toiletries. Here we are at 530am when opening time is 430am and everyone is waiting for whoever slept in. This happens very often. Machine are always broken and the place is very dirty. This is my last straw here. Thanks for ruining my workout

Used to go here a few years back and was great at first, crazy to see its gotten even worse from the reviews, literally everything went downhill lol. All they had to do was clean the guys bathroom and I probably would have stayed tbh