HOTWORX - Johns Creek, GA - Alpharetta

Short story: A health concern stopped me from using the service, so I wanted to get out of my contract. It wasn’t easy—by design. I wasn’t getting anywhere by talking to the managers at the Johns Creek location. After a lot of frustration, I received a call from Jocelyn, a manager at the Smyrna location. Jocelyn is one of those rare, amazing people who genuinely cares. She took on my burden, went above and beyond her job description, and completely relieved my stress. (Gyms aren't supposed to cause stress!) The staff at the Johns Creek location are friendly, and I believe they were doing their best within their limits. But somewhere higher up, the contract policies need to be re-evaluated. If I can’t use the service and can’t get out of the contract, it gives the impression that Hotworx cares more about money than people. At least they had the good sense to promote someone like Jocelyn. If this review were just about her, she’d easily get five stars.

The customer service displayed by Aaliyah was top notch. Her energy was very high like the temperatures inside the sauna’s. While I was there, I noticed her energy stayed very high and consistent while she interacted with two members that were looking to cancel, but they both ended up keeping their memberships because her energy & customer service was A1.

I moved out of state and had an issue with the cancellation process. The regional manager called me and helped me work out a plan to cancel my membership. The personal touch was greatly appreciated!

Love HOTWORX @ Johns Creek! The studio offers a variety of unique classes. Also, appreciate the 24/7 service - I've never had any issues booking the class times that work with my schedule. The workout you get in the time you spend in the saunas makes it easy to work into a daily routine. The owner/staff are so helpful as well. 10/10 recommend.

I am new to Hotworx and absolutely glad my first experience was at the Johns Creek location. The staff is BEYOND AMAZING. The facility is clean. The equipment works. Perfect location. Well lit. And the price you cannot beat. I’ve stretched more in the few months I have been here, than I have my entire life! The detox sweat is a bonus! Love this location and this business model!