Chelsea Piers Athletic Club

Sebastien Billaud is an outstanding personal trainer who has a truly exceptional approach to training. Not only is he incredibly knowledgeable, but he also takes the time to understand my personal goals and design customized workouts that keep me motivated and challenged. What really sets Sebastien apart is his ability to adapt on the fly. If something is not working for me on a given day, he will adjust my routine and offer modifications. He also provides insightful tips on my form, which has helped me avoid injury and improve my strength. Beyond his technical expertise, the positive energy Sebastien brings to every session makes training fun. Chelsea Piers is already a fantastic facility, and working with Sebastien to meet my fitness goals has made it even better!

Good place with variety of sport activities & coaches and low competition in the area. My suggestion for improvements: 1) Make squash as a separate membership or available without platinum (cabins are 90-95% of time empty) 2) Add floor stickers/signs for navigation 3) Add website explanation on how things work 4) Track call performance, what is % of unanswered calls? I had to call 3 times to ask simple question “how many guest passes I have” Hope that helps to improve your services.

I don’t normally leave poor reviews, and let me start with the actual facility is great. When you sign up, everything seems amazing and everyone is so nice! However… It is very hard to get someone to respond to you if you’re trying to cancel, and when you finally do cancel they’ll do anything they can to charge you extra even when you signed up you were promised a different rate. I was signed up for an annual contract when it was only supposed to be a month to month.. so since someone on the membership team made that error I had to pay for it in the end in order to cancel. I get that mistakes happen but I shouldn’t have to ultimately pay for someone else’s mistakes especially when I was told differently in the beginning. It’s really upsetting, as I might have returned in the future but now I definitely will not.

Great gym with everything you could want. One thing I will say is pilates studio is very small and is an additional price for reformer pilates, otherwise everything is great. Couples package is really good deal as well.

Place is good and vibrant, instructors are good for group classes. Only gripe I have is that there are few key equipments missing in gym section like back extension machine, calf raise machine, leg press (just have one). If not for that, it's a definite 5 star place. Update 05/25 There has been no additional equipments added in the gym section and if you plan on doing group fitness classes post 6 pm then all you can find is yoga or dance classes, not a lot happening in terms of boxing or core fitness classes.