Zone Athletic Club - Southlands

I’ve been to many gyms over the last 30 years, and Zone Athletic Club at Southlands is just “meh.” The staff rarely greets you with a hello or goodbye, which, while not a dealbreaker, certainly doesn’t help create a welcoming environment. The bigger issues lie with the gym itself. There’s a lack of duplicate equipment, so even during non-peak hours, you often have to wait your turn. For a facility of this size, this is frustrating and inefficient. What really pushed me over the edge, though, is their unfair billing practices. I signed a yearly contract but injured my neck about three months in and was advised by my doctor to avoid weightlifting for at least nine months. Management initially assured me that canceling my contract due to my medical condition wouldn’t be a problem. However, their third-party billing company refused to honor that commitment. When I went back to Zone’s management for help, they shrugged it off and said it was out of their control. It’s hard to believe a gym wouldn’t take responsibility for its promises, but that was my experience. Needless to say, I wouldn’t recommend Zone Athletic Club to anyone who values fair treatment or reliability.

Gym is fine and all but be aware that you will be locked into a contract for an entire year and you will NOT be able to back out of it. Even if you go to the front desk, they will direct you to peak payment solutions and you have to go through them. They will tell you it's canceled but then keep charging you. I'd be sure you will be staying for a while before going this route with their shady business practices.

I wish I could give this gym and its general manager Caleb more than 5 stars. He went above and beyond to make sure I was taken care of! Have never been to a gym with such great customer serves! Plus holy smokes soooooo many machines I never have to wait for anything.

Tried to use a guest pass because last time I was a member at this gym it was a different brand/company and 5 years ago. I just wanted to use a pass to check it out since it’s a new name and they wouldn’t let me. Lost a paying customer, just wanted to check it out since it’s a completely new company from 5 years ago…. understand it’s for first time guests but that was prior to the change in company. Rough sales tactic guys.

In over 20 years in different gyms over the US this is one of the best I’ve found. Great equipment, duplicate machines so you’re not waiting, plenty of plates for the whole floor. Everyone is very friendly welcoming, but not over the top. I see a few reviews talking about it being too hot in the gym. Temps are perfect, I think those that are complaining should just stay home and get an elliptical, then you can control the thermostat.