Club Pilates

Such an amazing studio! The instructors are incredibly well seasoned and helpful. The front desk couldn’t be nicer and more accommodating. It never gets boring since the format in classes is different. Not to mention a very clean studio!

Jennalee at the Aurora studio on Tower and Hampton is a fantastic instructor. She explains the moves clearly and also demonstrates them professionally. Her classes are always booked, so I have to sign up specifically for her classes way in advance. It is nice to see such a qualified instructor.

Friday 15 November at 6:56pm. I was verbally abused. I am absolutely baffled that one person would treat another person this way. I was left intimated and belittled by the front desk worker, and almost cried on the way out of the studio because of how I was spoken to. I went to the front desk to cancel my membership. Unfortunately I am active duty military and my schedule is too chaotic to be attending these classes. The woman was so incredibly rude to me. I can read in my contract that it’s a $100 termination fee. The woman working corrected me, allegedly, it’s not $100. She said it’s “$99”, and there’s no way that that club pilates does their cancellation that way, and I have to talk to a manager. Honestly, I didn’t think I was being mean in any way when I asked when the managers working so I can get my membership canceled ASAP. In the most rude voice ever, she replied “we do not give out manager schedules and they’ll call you when they have the time.” “Why do you want to cancel?” I replied it’s just not what I expected. “Well, you came in here and signed up didn’t you?” Are you kidding? Service members are MISTREATED at this location and I will make sure everyone knows never to come here. The manager needs to call me immediately. Pull the camera footage and play the audio because I cannot believe this stuff was said to me. I will not be abused by some sad employees that hates their lives. I cannot go there anymore.

Never ever enrolled for membership, I enrolled for the membership and it was hard to book a class always on waitlist for the class that works for me. I canceled the membership on the app in September and in October they called me said I still needed to fill out the cancellation form and required 30days notification so I still need to pay for membership fee for November. I basically payed $109/month for nothing, and now they charge me again for December I called they said there was mistake and they would gave me refund for December.

Oh my goodness I love club Pilates at Southlands so much. Everyone—— literally everyone that works there is so welcoming. I was intimidated to join and now they are family and I have gotten so much stronger, muscle tone and strength and flexibility, and I have only been going for two months. It’s truly remarkable. Every single instructor is incredible- Asa, Lori, Amy, Jana, Clarice, and so well trained. The manager Holly is fabulous… and Joanne, who runs the front desk frequently—Such a treasure. All of the others who work the front desk and do the scheduling are so accommodating and kind and helpful. I cannot tell you how much I love this place. I have an unlimited membership and I go six or seven times a week because I love it so much.