City Sports Club

"Horrible Experience - Impossible to Cancel!" I can't believe how terrible this gym has been when it comes to canceling my membership. They were super friendly and eager to sign me up, but as soon as I wanted to cancel, everything changed. Every time I called, I was either told the manager was "in a meeting," "on a break," or "out for lunch" — sometimes for hours at a time! When I finally managed to get someone on the phone, they gave me one excuse after another to delay the process. It's as if they make it intentionally difficult to cancel. I've had to jump through hoops just to get a response, and the customer service has been frustratingly unhelpful. They want you to sign up on the spot, but once you try to leave, it’s like you're fighting an uphill battle. That’s probably why their employees don’t last — they make tons of promises when they’re trying to get you to join, but then completely fail to honor them once you're locked in. It's clear they care more about trapping you in a contract than actually providing decent service. I’ve never experienced such poor customer service, and I regret ever joining. Save yourself the hassle and avoid this gym if you value your time and sanity!

I love coming to this gym! Staff are friendly and I appreciate the well lit workout space. I do want to give a huge shoutout to this specific staff who is the most hardworking person ensuring the cleanliness of the gym! I never see him idle, he is always doing his best with upkeep.

Started a membership at ~5pm and at 5:45pm I went to check Mary’s C Zumba class who asked me - in front of the entire class - what I was doing sitting and said I couldn’t just sit. My plan was to see how the class was for 5 min since I didn’t have shoes on but now, after the horrible treatment, I might not even come back? Horrible first impression!

Clean locker room but few workout machines compare to the other City Sport Club.

Bottle fountains don’t work, not enough amount of bikes, WiFi is garbage and no cell signal to use when WiFi down. Car break ins, not worth the member shot at least at this city sports