Crunch Fitness - Norwalk CA

This used to be my preferred Crunch as the layout and atmosphere was great BUT they cannot keep the machines functional at all. Multiple machines broken all the time. Not sure what cleaning they do on the turf in the HIIT but it is so gross. On my last visit it appears to have some bug on the turf and I’m hoping they’re not bed bugs. So GROSS.

The managers here is rude. And the staff does not care. I tried to cancel my membership as I’ve found better cleaner gyms with more amenities to fit my goals and I arrived at 9 am to write a note to her to cancel my policy. They have a rule where you need to come after 10 am which in my opinion is unprofessional to not be open during business hours of at least 9 am for a cancelation, as I am a person that gets up a 3 am to and like to have all task done by 9 am. Anyway I left the note with the staff and they said they would give it to the manager and they never advised me that I could email her. I call back a week later and she says I never received a note. So I came in person 10 mins later. I just paid my bill and they said to cancel I’d have to pay another bill. Which my bill is due on the 3rd and today is the 16th so technically 30 days from today would be me only owing half the bill. Their practices are unfair and scammy! The facility is not up to par and the sauna is never hot and they stopped having the water massage. I have joined better gym and I was paying faithfully for the membership for years without going but 4 times. The manager has an unprofessional attitude and the staff could also use customer service inservice.

This is a great gym! It’s clean, there’s a lot of great machines to use, and the staff is extremely helpful. I had Christine help me today and she was very patient and left a very positive impact on my presence as a member there. Can’t say enough good things about this gym and its staff

Beginning to HATE THIS GYM. Whoever is at the front desk literally NEVER knows the correct information for anything. I called at 10 to see what time kids club close she says 12 I get there at 1045 walk in and they say kids club is close in 15 MINUTES!! The sauna is never hot. I don’t know how or why it’s so hard for people to close the sauna room door but if I let the employees know and they STILL can’t get up and make an attempt to see if it’s closed that’s just pure laziness. I’m canceling this membership FORSURE. This place is not beneficial to me anymore.

They increased the price of my membership without informing me. When asked about it, the manager lied and said an email was sent. When asked to resend the email that shows that I will be charged more, the manager said she doesn’t have the email. Huh? I regularly check my emails and did not receive any message from crunch about the price of my membership being increased. Beware because if they increase your monthly fee for no reason now, they can do it again and so on. Canceled membership shortly after.