Planet Fitness

So I brought one of my friends as a guest so that he can try the massage chair and hydro massage. They denied it and when I asked if as a Black card member if I can skip it and let my guest try them both, they offered a tour and said only can try one. Looks like they don’t care about retaining members especially new members. I’m canceling my membership. So much for planet dumpster. Thao the manager didn’t care and seemed like she was least interested in the company or the business or members.

this review is for those who go in the morning between 6-8am. the staff is kind, helpful, and always interacts with you when you enter and when you leave. equipment is well maintained. the other members don’t appear to have ego, usually to themselves, and has shown etiquette. i have the black card but i can’t speak to the facilities, i can say they look maintained and look forward to using them in the future from the showers to the tanning booths.

I visited when visiting from out of town and found this planet to be on par with most planets across the country. Crowd was light during the late morning hours, equipment was maintained adequately, and the cleanliness level from locker room to floor was average. I'd have no issue returning the next time work takes me to San Jose.

I'm giving this review mainly on billing. That aside, this gym is okay. Issue with billing: it makes absolutely no sense to have a bank account and back credit card for reoccuring membership payments then ironically get a late fee. What was rhe point of signing up with 2 different payment methods? Lol my bank account number and routing number was written correctly from my void checks so there should be no issue with billing and payment. I contacted planet fitness yet they said its independantly owned and operated. And said I have to go in person to resolve or call. Planet fitness does not answer phone calls which I do not understand. You're just sitting there at the front scanning memebships. Its not hard to answer a phone. I expect employees to always be at the front checking/scanning memberships anyways. Not like the workers do much. They don't enforce the no bag on floor rule. Its not like theres much to be done around the gym. It just means they're not doing their job and are too relaxed. I have a funny feeling this is going to be headache to resolve the billing. If it doesn't get resolved properly and correctly I will switch to 24 or somewhere else. Non billing review I give 4 stars. My intent is to stregthen my upper back. I had degenerative disc disease found in MRI and physical therapist and neurologist avocated for strengthening my back back muscles. I opted to do their excercises on top of going to the gym. The gym has a lot of machines but feel like too many tredmills. I havenly really gone to gym before bud did weight training in college. It was relieve the machines visually tell you and point out what part of the body it works out and there is QR code on each machine to show you how to do it. I appreciate this alot. Some workouts my therapist taught me I was able to use some of those machines with pulleys with adjustable heights. I don't know what its called but people dont seem to linger on those too long which is good for me. The crowd is not as much as 24 which was a deciding factor for me to try this gym. Foam rollers are available if you ask at the desk. Bit different than traditional ones you get yourself at 24. These one are half sized lengthwise but still get the job done. I wish they had a place to view foam roller excercises. I feel like nobody at the gym knows how to use a foam roller or the benefits be nice if they made an opportunity to help people explore that. The app has excercise workouts but never what I'm looking for. The app's UI is nice to tell you the crowd amount at any give time. Its nice to indicate whether I should hold off until later in the day or help find go times to go. My thing is I want to go in and do my intended workouts. I don't like waiting on others. For example they only have 2 lat pull down bars. However there is a few other machines that target back muscles I was able to explore. When I'm working out my back, I want to work out my legs. I don't want its called but squat machine where your sideways is always taken. I wished they had more of those machines. The app does allow you view some workouts. I don't see any of machines on there. I assumed able able to view them on the app but can't. I mean it would make sense to keep track of progress in "My journey" section of the apps UI but its a missed opportunity. I guess I like to prepare beforehand and dont want to spend time figuring what machine I should use if I could have looked it up in the app beforehand. If its somewhere in the app and not just qr code links, I can't find it. And it should be easy to find if it is in the app. I only recommend this gym as a begininer gym and maybe go somewhere else. What they do and how resolve my issue might make me go somewhere else.

I usually go to this location because they have more amenities, and there is more space to workout in the back of the gym. However, customer service is lacking, and so is sanitation. Here’s my experience with the Milpitas location thus far: - Front end management greet, but they also give you a stinky face. This is absolutely unprofessional, and I do not appreciate that. as a matter of fact, I’ve acted the same way to them because I’m only there to work out, and I try to not interact with them as much as possible. - They do not clean up the bathrooms often. Once, I wanted to use the toilet, but it was clogged, and when I went to reach out to them, they gave me a very dirty look, and was absolutely reluctant to he not only my request, but reluctant into others as well. - They have a lot of broken treadmills that have not been fixed for months. Although very convincing that they changed some of the treadmills, I wish they could be doing better. The only upside to this is that they have abdominal machines at the back of the gym, where I’m able to work on abs and cardio more often, compared to the Fremont location where they only have mats.