Planet Fitness

Very crowded between 230pm and 9:30pm (Mon thru Thurs) and to add insult to injury , they hog machines just to be on their phones not working out . The clerks can't tell them to stop because their is no policy on how long they can be on a machine . Other than that staff is nice and the massage chairs are a plus 👍🏾 I poster holiday hours

I enjoy it only because I come at 4:30am when it's not too packed.

The staff they have are so rude for some reason. And they are on their phones and eating while on the clock. I get they have breaks but when you're on the clock and get made for me asking about a membership it makes no sense. I have a black card I had brought a guess with me. And I got the massage bed for my guest with MY MEMBERSHIP. The staff got mad at me and said that they were not allowed to use the bed even though they were my guess. And I have done this before and no staff have ever told me this before. So I don’t see the problem. And when I tried to offer a fist bump to kinda “swash the beef” the dude said he was eating and rolled his eyes at me. Like my bad for trying to use the membership I am paying for and using the perks that come with it. No need to roll your eyes and make a scene in a public place. When there are people that slam weights which is against their rules. They checked me for using my membership. The new staff they have hired have such attitude problems and feel superior or something to be so rude to the gym goers. My friend is now hesitant to even go near this location due to the rude and poor quality of the staff.

All of the PF are clean and the staff are always friendly. Idk why/how people have bad reviews. This is how nice the staff are there: There was a homeless lady who walked in and got water. They attempted to stop her when she first walked in (which is understandable) but they allowed her to drink. Upon finishing drinking some water, she dashed into the bathroom. The gentleman was telling her to not go in but she did. He informed a female staff member and she went inside the bathroom. I was on the treadmill so I don't know what was said. Fast forward to the lady leaving. They told her she can't use the bathroom and that it is for members. A staff member went in the bathroom and cleaned it. My point is, they showed her compassion which is rare these days. They could have been rude and disrespectful. They could have ushered her out. They actually had the right to refuse her, but they didn't. They could have called the police or security because the lady was trespassing, however, they did not. Two thumbs up to the staff there. I am not sure if this is the PF on Wilmington or Hawthorne. So to be clear, this incident transpired at the PF on Wilmington.

New here but I love it because it's not that packed. All machines are available they greet you well. You feel welcome. And the6 have parking.