Life Time

I’ve had an amazing experience at Lifetime Fitness in Laguna Niguel! The facility is truly top-notch, with everything from well-maintained equipment to beautiful pool areas and spacious workout rooms. It’s clear they prioritize a clean, welcoming, and motivating environment. What really sets this location apart, though, is the Concierge team. They go above and beyond to make sure every member feels supported and valued. The team handled our recent membership changes with such care and efficiency, even waiving the standard cancellation notice for us and processing everything seamlessly. I felt genuinely taken care of, which speaks volumes about their commitment to customer satisfaction. Thank you, Lifetime Laguna Niguel, for creating a place that combines excellent facilities with exceptional customer service. I highly recommend this location to anyone looking for a gym that feels like a community!

They have an amazing supervisor there named Olivia who is such an asset to their organization. She is the reason I got the membership for their child care services (which are also fantastic) and why I'll be signing up with them again in the future. She always follows up with any concerns and has answered all questions and concerns I've had with the utmost professionalism. The club is great, but her attention makes it really stand out. Thank you for all that you do!

I am extremely disappointed with the quality of service at Lifetime Laguna Niguel. The management is abysmal, showing little to no regard for member satisfaction. The sales team operates with deceptive practices, making false promises to attract new members. For instance, they assured me of a specific price point with access to multiple Lifetime locations, only to reverse that policy a month later. As a result, members are left with less than what was originally promised, creating a bait-and-switch experience. The pressure to sign up for personal training is another glaring issue. The sales team’s aggressive tactics often border on harassment, making the enrollment process uncomfortable and unprofessional. My experience with the LifeSpa further underscored the lack of customer care. The manager was unreasonably rude and dismissive, showing no willingness to accommodate or address unforeseen circumstances. It’s clear that Lifetime prioritizes enforcing its rigid, profit-driven policies over supporting its members’ needs. That said, the Operations team is a bright spot in an otherwise poorly managed club. They do an excellent job maintaining cleanliness and creating a positive atmosphere for members. It’s disheartening that Lifetime undervalues such dedicated employees by paying them the least compared to other departments. Overall, Lifetime Laguna Niguel seems to prioritize profits over people, leaving loyal members to feel undervalued and misled. I cannot recommend this location until significant improvements are made in their management and policies.

The place to be! My experience is when approaching this magnificent building and park my car at this beautiful parking structure then approaching to the lobby and seeing all these professional beautiful people then walking to the lobby and amazing smell of the space and the beautiful receptions I already feel I got my money’s worth. Not to mention the great changing room, shower, sauna, steam room, jacuzzi, swimming pool, all the amenities, and then I go upstairs using all these high tech equipment, pleasant space to workout and seeing all these good looking people around as well as great classes including hot yoga, it just makes LifeTime the place to be!

Gym is amazing and clean, but the staff is very unfriendly, especially the ones who work the front when they check you in..no one ever greets you with a smile and genuinely try to act nice. It feels like your bothering them to check in or seems very robotic and not very member enagaing. Membership is not cheap the least we ask if if the staff can be friendly and the facility can be clean..this location does one of those things very well..the other not so much.