EOS Fitness

TAKE NOTES OF HOW MANY OF THESE REVIEWS HAVE TO DO WITH THEIR COSTUMER SERVICE!!!! Extremely unprofessional. Some of us clients know what we are signing up for. I came here to sign up after work after a 10 hour shift. I’m already away from my 1 year old pretty much the whole day. I don’t know exactly how many times I had to express myself to not just one sales representative but two that I was just here to sign up and get my workout done after waiting for 1 1/2 just to sign up for my membership!!!! To top it off neither of them even helped me set up my account on the app.It was ridiculous why do they even bother signing people up if they are just going to have you create your account yourself. Might as well have a self service membership sign up. Sales rep. that assisted me 5the second time Anthony A. Who was very rude and unprofessional after I declined his sales offers when I kept repeating myself about just needing my membership so I can work out and go home to my baby girl at home that I haven’t seen all day.

On October 29,2024 my husband, mother in law, and myself went into this new location In Jurupa Valley, CA. They had a monthly $10 promotion which is one of the reasons we decided to get a membership. We were even told that after a certain date the $10 monthly promotion was going to end and that we were getting a "Good Deal" so we decided to sign up, on December 2024 they debited $65.98 for the annual fee. January 20, 2025 $15.99. So I called EOS since I thought it was odd for me to be getting charged that amount if they had told us it was $10. So today that I went into the Gym they are telling me that the day we made the agreement and got the membership we were told it was 15.99 not $10. I mean maybe 1 person can get things confused but 3 people? How could they all get it wrong?. now this is what I was told on January 21, 2025 at the Gym you should of asked what your agreement consisted of, I mean we trusted what we were being told when getting the membership of $10 a month they did tell us the first time fee was going to be more than the monthly $10 but that was it. Also today the front desk lady told me the following too: it was $65.98 because it was the $10 " For the First Month only" plus the $55.98 one time yr fee, after that it going to be $15.99 a month the $10 applies only for the first month. Of course I cancelled my membership not because I can't pay the $15.99 but because of this Gym's lack of profesionalism and how they just Don't keep their word on what they promote and sell. They would also be VERY pushy about trying to get yourself a trainer, I was very annoyed the lady finalizing our contract just kept being pushy about it, till I told her straight out I was not interested in that. which made her visibly upset with me. I just have to say be careful when getting your membership with them.

I had great customer service from Stephanie and Mia at the Jurupa Valley location and Christian at the Moreno Valley location. I got a membership for myself and one for my husband. We are so excited to start our fitness journey. Thanks to the great staff!

I thought this was going to be a great gym and it is, but the only thing that I'm disappointed about Is on there agreement there is a $25 dollar late fee if your card doesn't have the funds in it. That is more than the membership cost , I have 2 bank accounts where I can transfer between accounts if I see a bill I pay it. I have been to several gyms and none of them have this late fee, I'd Rather go to 24hr less people there anyways.

Loving this new gym! Stephanie, the Manager was extremely helpful today in upgrading me and my sister's membership. Her energy and personal service is definetly a 5 star review! Thank you, Stephanie!