LA Fitness

Had a really disappointing (understatement) experience at this LA fitness asking Jacob, who I believe is a manager, for help and guidance. His disposition, thoughtfulness, and thoroughness, were so lacking that it was quite shocking. Also, it should be clear on maps that this is a signature location so that people don’t drive out of their way to attend this gym only to be told they have to pay extra. Gyms like this have me questioning more and more leaving LA Fitness. .

I have OnePass, so I don't pay much to go to this gym, but I'll probably never go here again. It is way too crowded and people just stand around and socialize instead of working out. I would much rather work out at my apartment gym than deal with the people here again.

This is possibly the best LA Fitness in the area. It’s very clean, and the front desk staff are friendly and welcoming. Unlike many other locations, they offer towel service, which is really convenient, and the showers are stocked with shampoo, conditioner, and body wash. Overall, a great gym experience!

I had a bad experience with a glasses-wearing front desk girl. She seems old, yet she's a real jerk, racist and amateur. Since my credit card had already expired, I just requested her to change the information on file. To avoid penalties under the LA Fitness policy, you must have a current credit card. I was rudely told to wait on side. After that, she allowed few people to check in and began chatting with a guy. I walked out because I was so angry. She probably feels the same way about non-Americans in general. I contacted La Fitness customer service later, and they changed it in a matter of minutes. Front desk staff really need customer service training. Not sure what “signature” stands for this la fitness where staff don’t know how to talk to customers.

I’ve had the absolute WORST experience with this LA Fitness, all thanks to their incompetent management—especially Jacob. My mom froze her membership while she was out of the country, yet they STILL charged her $75 TWICE. When I confronted Jacob about the charges, his response was beyond unprofessional. He didn’t seem to care about the issue at all and was incredibly dismissive. The customer service was terrible—rude, unhelpful, and just plain disrespectful. I expect way more from a gym this size. If you value your money and your time, I’d recommend avoiding this place altogether.