Equinox Sports Club Orange County

This gym is falling apart… the 18-25 yr+ girls who work the Mon-Thursday morning shifts are superficial, lack customer service and too busy focusing on their on conversations. I spoke to 4 trainers and they all voiced out how frustrated they were with these front desk girls and their egos. You’re a minimum wage employee, get your shit together. We just want to go the gym, do our work out and leave… The men’s locker after 5pm is a joke too. We had an individual today at 7:30pm on his phone talking confidently w. His Friend “Charlie”…. Isn’t there a no phone policy in the sauna especially everyone being naked? Jesus Christ people have some common sense. It’s time to join LIFETIME FITNESS… it’s better, newer, family oriented and people actually have manners… please equinox don’t bother responding to this… a bunch of us are already leaving your gym and we’re tired of your lack luster efforts. You raise your gym prices ever 6-12 months and proclaim you’re fixing them up. Stop lying….

The club itself is good but doesn’t worse the price they charge you for the membership. There are better alternatives for cheaper price. One of the positive benefits is the valet service. Equipment condition is 6 out of 10. Cleanliness is 7 out of 10. You can find basketball courts there and yoga studio as well. General condition is good.

No gym is perfect, but this one continues to improve with the management of Rebekah. I have been a member for over a year. At times, conditions were not at the best but I’ve noticed the changes that are being implemented to make this place better. Amenities are superior compared to the other luxury gyms in the area. This gym is the best and has everything you need!

Your club for gym bros in Gold Gym’s singlets, bros whose pockets are too deep for girls to see them for themselves, and boys that build and abandon towel nests in the sauna/steam rooms. The club itself has most of the equipment though it lacks any recent equipment technologies. Usually not crowded but you will normally come across people recording themselves on the floor along with you. Locker room is constantly out of clean towels (probably because of those building nests) and eucalyptus sprays always empty. Steam room is full of trip hazards waiting for a lawsuit. The facilities themselves are not the worst, but the patrons are.

I am writing to express my severe disappointment and frustration with the recent experiences I have had at the Equinox Club Orange County. As a long-standing member since 2021, it is with great regret that I must consider the termination of my membership due to the consistently unsatisfactory service I have encountered. My most recent visit was marred by a series of unacceptable occurrences that have left me deeply dissatisfied. In particular, I encountered significant difficulty when attempting to open my locker. The staff member who was assisting me displayed impatience and aggression when I sought assistance, which was entirely unwarranted given the situation. As a paying member, I did not expect to endure such treatment, especially considering the premium fees of $355 per month. Furthermore, upon finally gaining access to my locker, I discovered that my laundry bag was missing. Despite waiting for over 30 minutes and seeking assistance from the staff, my clothing remained unaccounted for. This is not the first instance of such negligence, as similar incidents have occurred multiple times in the past. The disrespectful attitude and lack of urgency displayed by the staff during this distressing situation have caused me to lose faith in the quality of service provided by the Equinox Club. It is with great disappointment that I have reached the conclusion that I can no longer tolerate such substandard experiences. The recurring issues and the disrespectful behavior of the staff have eroded my confidence in the club.