LA Fitness

Terribly maintained and poorly managed. Ellipticals never plugged in so no battery life to get in a workout. Spin bikes have loose handlebars, pedals out of whack, bikes off kilter. Reported issues to front desk but all they care about is being on their cell phones. And nothing addressed. Whatevers man. Corporate doesn't care either.

Went in to talk about memberships and the teenagers behind the desk with their feet propped up shoved a clipboard and at and said “fill this out.” I asked if I have to give all of my personal information just to find out the price of a membership and the girl rolled her eyes and said “yeah.” I walked. No other gym has played those games. All the other local gyms have been happy to explain pricing, give a tour of the gym, and show the schedule of classes without any problems.

I’ve been an LA Fitness Member for over 8 years, I recently was injured and had to stop going for 2 months, I called back to get my membership reinstated and the young woman on the phone told me I was Banned from all LA Fitness locations? I asked if this was because of my non payment and she said no, stated again that I am not to enter any LA fitness clubs and would not give a reason then hung up, I called the Irvine location to see what was going on and they told me I just need to pay my balance or start a new membership and that I’d be fine, while I’m on the phone with Irvine, the lovely young woman from the Huntington location called me 3 times, when I called the Huntington location back she answered and then went on to tell me I’m actually not banned and just need to pay my payment. As a corporate gym it’s sad that you let your employees talk to customers like this.

I’ve been a member for a while and LA fitness has helped me meet alot of my goals! The staff here ant HB location is another story. They are rude sometimes and self seeking. Perhaps customer service training for employees could be implemented. A lot of staff always on cell phones and not attending to the front desk. A lot of contradiction in rules and regulations. Hopefully leadership can take feedback into consideration and apply to upgrade customer service since people pay a lot for the gym membership they attend!

Been a member for a very long time. This gym is always clean. Always has people there cleaning and maintaining. Front desk staff are super friendly and attentive. Equipment is good and if something is broken it is fixed quickly. Bathrooms are very clean! Most people working out here are super friendly as well. Highly recommend this gym.