24 Hour Fitness

This place is Disgusting the bathrooms are always dirty and falling apart showers barelywork smells like Urine everywhere...they are not safe and sanitary...homeless people live in multiple lockers and hangout in the locker room to watch TV...Equipment is not cleaned thoroughly daily not even weekly...wish I could get my yearly prepaid membership refunded...you guys need to step up your game .

I have been going to this location for approximately three years. Over the last few months, this location has had repeated broken equipment that has not been fixed for weeks if not months. They have removed equipment that was popularly used, and never replaced. In addition, they open at 5 AM Monday through Friday if somebody shows up to open the door. This particular location has become unreliable and no longer a Fitness location for me. It's a bummer because it's right down the street from my house. My membership comes due in January. I will be looking at other fitness centers like LA fitness or some other locations.

I went to this gym for the first time last week. I spoke with a representative at the front, who didn't honor my 3-day free pass because I hadn't updated my license to my new Huntington Beach address. He then told me I had to sign up for a membership but said he could lower the initiation fee to $1, and I would have 5 days to cancel. I asked him if the plan he selected for me was month-to-month, and he said yes I put you on the month-to-month plan. I later found out that he had signed me up for a 12-month commitment. Thankfully, I cancelled before the 5 days. WATCH OUT FOR THESE GUYS! SUPER SHADY MOVE 24.

I signed up and canceled on my phone because I was in the middle of moving and I called to confirm it was cancelled cuz something didn’t seem right and they said “yeah your good to go” and so I assumed because a staff member told me my membership was canceled that it was, however I’ve been charged since July. So I called to let them know and was confronted with the rudest personI ever met in my life named raymond I swear I don’t even know how this person got a job here to be honest not to be mean but he was like “Mabey you should be better with your finances” like dude yeah mabey but mabey whoever told me my membership was cancelled shouldn’t have told me it was when it wasn’t Welcome to 24 hour fitness I wanna escalate this to corporate not just for the fact I was told my member ship was cancelled (I get it mistakes happen) but for HOW RUDE CONDESCENDING AND MEAN RAYMOND IS. Good god it’s actually unbelievable

Gym itself isn’t bad, not the cleanest but not dirty either. Two platforms and doesn’t get too busy. One of the cable machines is fraying and I got a metal splinter but honestly no biggie, I pulled it right out. The bad thing about this location is 100% the crowd. Ive tried out a good amount of locations across socal and norcal. I’m not sure what it is but it feels like most of the people that go here are convinced they are the most important person in there and are generally very cranky. Not a lot of camaraderie between members compared to other locations. Personally I think the crowd can make or break a workout so I’m hoping this changes moving forward but considering this is Huntington Beach I highly doubt it. Edit: Came back and they’ve fixed the fraying cable machine. I’m not sure if it’s because of this review or if someone else said something but regardless, they changed it out very quick. Crowd is still really not great but I know there’s not much they can do about it.