LA Fitness

Today I have incident in the gym where I was about to take a shower in disabled bathroom. I am a physical challenge so I swim and take a shower at disability shower because it is so convenient for me. There was stuff place in that shower without any one else. So the lady who was taking shower next door said, “ don’t remove these stuff because they are my sister’s but I saw her sister in the swimming pool. I walked to front desk and asked help to to tell her and explain the situation these front desk employees act like they can’t do anything about it. The lady said she just clocked out and the guy said he couldn’t go inside women locker. He said I have to wait until operation manager comes back from outside. So I went back to shower and the lady was inside disabled shower and didn’t not get out. I waited for five minutes and more. I walked to front desk again and asked front desk guy that when the operation manager will be back and I was with swimming suit and cold. He replied that he has no idea where she exactly was. I told him that your company already charged me from my bank account for membership so do something about this. So he called operations manager and a few minutes later she came back from outside. I explained the entire situation and she came to shower with me and the lady said her sister knee was hurting and claimed to be disabled. I was disappointed by that operation manager told me that next time if I need help call from my cell phone and I told her even I show up as person I have to go to front desk two times and anything I said they kept asking again and acted like they didn’t understand and when they were looking for new members they understood whatever I said. So, I told the operator manager that since the server is sucked please tell your company that not to email me every week to add family members or friends to join their club because I told her that I have this shower issues and dirty around rest rooms and around the pool and locker rooms since I come to this location but I didn’t complain because they didn’t seem cared. All they wanted to do is make commission from members. She gave me cooperate official number to call and tell them not to email me anymore. Terrible customer service and solution is weak.

There is plenty of machines. Mondays are the busiest. You got to get that work out. Thursdays are less busy. The only drawback is the parking. It’s free parking all around as well. People are kind here the staff is also friendly. Plenty of restrooms. There is no towel service. If you use the lockers you have to bring a lock

Terrible experience! If you plan to workout after 5pm DO NOT COME TO THIS PLACE. My lock was broken and my wallet was stolen! On January 15th, someone stole my wallet from the locker, 2 guys started fighting and they had to call the police, it's horrible to find parking and there's line for the equipments all the time! Find a better place to do your workouts!!!

I am incredibly disappointed with my experience at LA Fitness, and I feel compelled to share my frustrations. My family and I signed up for memberships, paying $50 each under the promise that we would be allowed to bring two guests for free. However, this turned out to be completely false. Every time we've tried to bring guests, we've either been told we have to pay an additional $20 or denied entry because of some undisclosed policy requiring ID. None of these issues were explained when we signed up, which feels deceptive. I only have continued to try to show up because of the basketball gym that my young son and his friend enjoy, but they have even took the joy of family time away from us. To make matters worse, one of the managers has been incredibly rude to both my daughter and me. On multiple occasions, this person has openly ignored us, scoffed at our concerns, and even been sarcastic when we sought help. The manager went so far as to tell us that if we don’t like the gym, we should just leave. We have tried to cancel our memberships several times, but we've been met with constant roadblocks—whether it’s because the manager is unavailable, it’s after 5 PM, or any other convenient excuse they can find. This is unacceptable, and I strongly advise anyone considering LA Fitness to think twice before joining. This gym has shown a complete lack of transparency, professionalism, and basic respect for its members.

I had an amazing session with Behred. I came with the intention to cancel my membership but he helped me realize the importance of also prioritizing my health as much as every other thing. And the workout session with him was a lot fun than any other sessions I’ve had in the past. He’s very lively and friendly.