Planet Fitness

Jeremy (Manager California) handled a situation that for the most part left me feeling less than human. I have been a member of PF for over 3 years and have lost over 150lbs. Panama lane machines for handicapped have been broken for over a year and I was told they are not under a warranty so likelihood of repair is nonexistant. The main issue was having to use an aluminum chair and a yoga mat to exercise on the equipment, after which when I asked the employee if I could leave the mat at the counter because my back and foot I was hurtine i was told, "That's not in my job description". I guess customer service isnt this employee's Priority. Furthermore the employee went back to checking his phone after, and I walked away feeling defeated. To think I actually wanted to work for this location because Ayla is a great manager and her staff talk highly about her. I already struggle to get in a work out, stay pain free, and consistent and this employeess judgement left me wanting to cancel my membership. If It was not for Jeremy here at California I would be an inshape member today. He expressed empathy and let me work out on their equipment even though I was not a home member here. Planet fitness needs to maintain its equipment or have someone who's job it is to ensure its not down For months or a (year). We pay monthly im sure the community expects working machines. I look forward to a response to this situation.

Clean location, great amenities, I love planet fitness because it’s never over packed like most gyms get, you can come in do your specific workouts without having to wait for machines to become available to use

I went to the planet fitness on California Ave and the rude manager there told me and my guest to “you could leave, the door is there, leave” only because I told him that I got messed up with the names but the old as manger that should retire told us to leave and didn’t even let me speak and explain why I got messed up with the names. I never had a bad experience with pf but after that I’ll be canceling my membership very disappointed in pf. I was really disrespected by a MANAGER there do better in picking managers!

Horrible customer service specially with a guy named Mario in the front desk he is so incompetent doesn't know anything. I was trying to cancel my membership from a Planet fitness club in Carson ca. this guy said he couldn't help me that I specifically had to go cancel in person to the very same gym I started my membership at. I called the old gym and someone kindly helped me over the phone and helped me transfer clubs to this one here in Bakersfield on California. Even after I transfer club I still couldn't cancel my membership immediately. Planet fitness sucks so fast to take u as a member but make it difficult to cancel your membership..... I still have to be here back unfortunately to cancel my membership another day... hopefully with another competent well knowledgeable employee.

The addition of all-new Matrix treadmills, ellipticals and stair climbers is nice to see. One pet peeve of mine, and this isn't exclusive to Planet Fitness, is people who spend more time on their phones while sitting at a weight machine than they do exercising on it. Even with us standing nearby wanting to use the machine. Do your internet elsewhere, folks. Leave the gym for those of us that actually want to work out and then get on with our day.