In-Shape Family Fitness

Avoid In-Shape on White Lane if you value professionalism, transparency, and quality facilities. The staff here is unhelpful, unprofessional, and poorly trained. The manager refuses to return calls if you have a complaint, and there’s no customer service number to escalate issues. Overcharging is common, and even after canceling, you may still be charged. Refunds aren’t processed back to your card but are sent as a check in the mail, which is absurd in 2024. The gym itself is outdated and poorly maintained. The showers are old and uninviting, the sauna stays broken for weeks at a time, and repairs for other equipment take forever. Compared to other gyms, this location is sad and feels neglected. What’s worse, the staff and management dance around answers, and you’ll hear a different explanation every time you call. This lack of consistency and accountability is infuriating. I’ve also experienced a complete lack of integrity—when I lost money here, a staff member told another member to just keep it. Other reviews are absolutely correct: this place is disorganized, unprofessional, and not worth your time or money. Save yourself the headache and join a gym that values its members, maintains its facilities, and operates with honesty and professionalism.

I want to thank the team from in shape especially Elijah and bre, they where very helpful with signing up my brother to the gym, answering all his questions without hesitation, having patience and keep a smile even tho it was 4 am. The whole entire team are friendly, always smiling, friendly and helpful no matter what time in the morning it is keep hiring people like that.

The gym has everything we need. They're currently remodeling the pool/spa area, so excited to see what that will look like. There are days where I'd like all the dumbbells easy to find and not feeling like I'm on a treasure hunt lol Overall, we have a great experience at this gym.

Honest General Manager, Omar Retrieved, stored and returned cell phone dropped outside I did NOT utilize the gym but, unfortunately, dropped my cell phone outside walking by towards Starbucks across the parking lot. A member, of In Shape, noticed an item had been dropped and, alerted the GM who was walking inside the establishment. He held my cell phone under the front desk/counter. Later, I noticed that my cell phone was missing and retraced my steps. I stopped at about 5 businesses, in the shopping center, to leave my contact info. The last business was In Shape which, actually returned my cell phone. Thank you so much for your honesty!

Attended this gym for years the first time I ever took my child with me ; a situation where I was attacked and almost jumped ( with my child with me) and this gym banned me KNOWING I was attacked by a few girls while I had my child with me. The staff even seen the girl attacking me and walked me to my car. I was still banned. I do not recommend this gym at all!